Commercial Process Design & Architecture Lead (f/m/d)

Schneider Electric; Warszawa; On-site; PLN 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Job summary

Schneider Electric is seeking an experienced leader to design the future Commercial Operating Model, defining capabilities, governance, and processes for a simplified, AI-ready organization. You will drive end-to-end process design across global functions and lead enterprise architecture initiatives.

You will partner with Sales, Marketing, Finance, and Supply Chain to harmonize processes, implement automation, and ensure scalable, customer-centric outcomes aligned with strategic growth.

Qualifications

• 10+ years of experience in Commercial Excellence, Sales Operations, Business Transformation, Process Excellence, or Business Architecture.
• Proven expertise in end-to-end commercial process design, including process simplification and standardization.
• Strong stakeholder management and cross-functional influencing across Sales, Marketing, Finance, Supply Chain, and Customer Support.
• Experience leading large-scale CRM transformation programs and translating strategy into future-state capabilities.

Responsibilities

• Lead the design of the future Commercial Operating Model.
• Define governance, decision rights and accountability across processes.
• Lead cross-functional process design with Sales, Marketing, Finance, and Supply Chain.
• Incorporate automation and AI opportunities into process designs.
• Validate future-state designs with business stakeholders.

Skills

Commercial Excellence

Sales Ops

Process Transformation

Business Architecture

CRM Transformation

Stakeholder Mgmt

AI in Business

Job description

Mission

Lead the design of Schneider Electric’s future Commercial Operating Model by defining the business capabilities, operating model and commercial processes required to enable a simplified, standardized and AI-ready commercial organization.

Key Responsibilities

Commercial Process Design

• Develop the global commercial process strategy aligned to business priorities.
• Define the roadmap for the evolution of commercial processes.
• Establish enterprise process design principles and standards.
• Drive simplification, harmonization and standardization across global, Division, Operations.
• Ensure commercial processes are scalable, customer-centric and AI-ready.

Business Capability Architecture

• Define and maintain the Commercial Business Capability Map.
• Identify capability gaps, overlaps and future capability requirements.
• Establish capability hierarchy and ownership.
• Align business capabilities with strategic objectives and growth priorities.
• Ensure commercial processes, business information, AI capabilities and CRM functionality collectively enable the required business capabilities.
• Maintain capability architecture as the foundation for commercial transformation decisions.
• Prioritize capability evolution based on business value and strategic importance.

Commercial Operating Model Design

• Define the future commercial operating model.
• Design governance, decision rights and accountability across commercial processes.
• Define business roles and operating principles.
• Design interactions between global, Division, and Operations.
• Ensure alignment between business capabilities, operating model and commercial processes.

Future-State Commercial Process Design

• Design standardized end-to-end commercial processes
• Simplify workflows by eliminating unnecessary complexity and non-value-added activities.
• Design cross-process interactions to ensure seamless commercial execution.
• Incorporate automation and AI opportunities into process design.
• Validate future-state designs with business stakeholders.

Cross-Functional Business Design

• Lead cross-functional process design with Sales, Marketing, Finance, Supply Chain, Projects, and Customer Support.
• Resolve cross-functional process dependencies and design decisions.
• Identify impacts of process changes across adjacent business functions.
• Drive enterprise alignment on future ways of working.

AI-Ready Business & Process Design

• SPOC for Commercial Processes team
• Identify opportunities for AI-assisted and AI-driven business capabilities.
• Define where AI augments or automates commercial activities.
• Ensure future process designs support AI agents and intelligent workflows.
• Embed AI considerations into business capability and process design.

Required Skills & Experience

• 10+ years of experience in Commercial Excellence, Sales Operations, Business Transformation, Process Excellence, or Business Architecture.
• Proven expertise in end-to-end commercial process design, including process simplification, standardization, and operating model transformation across global organizations.
• Strong business architecture and operating model design capabilities, with experience defining business capabilities, governance models, decision rights, and organizational interactions.
• Experience leading large-scale commercial or CRM transformation programs, translating business strategy into future-state capabilities, processes, and technology requirements.
• Strong stakeholder management and influencing skills, with the ability to align senior leaders and drive cross-functional decisions across Sales, Marketing, Finance, Supply Chain, and Customer Support.
• Understanding of AI-enabled business transformation, including process automation, AI-assisted workflows, and designing AI-ready business processes and operating models.

Company Culture

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Total Rewards Package

• Help you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.
• Plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future.
• Help you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
• Encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
• Make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Values

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Company Highlights

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

Equality & Diversity

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.