Collections Team Lead: End-to-End Process & People Leadership

The HEINEKEN Company; Kraków; On-site; PLN 180,000 - 240,000; Full time

Job summary

HEINEKEN Kraków (Heineken Business Services Poland) is looking for a capable Business Leader to drive end-to-end process delivery and build strong partnerships across OpCo and GBO. You will translate strategy into actionable plans, align team objectives, and ensure service quality.

In this People Leader role you will recruit, coach, and develop talent, set SMART goals, and foster collaboration while managing costs and changes.

Qualifications

• Experience leading teams and delivering processes end-to-end.
• Excellent written and verbal English skills.
• Strong ability to drive process improvements and standardization.
• Ability to manage costs and operational performance.

Responsibilities

• Communicate company strategy to the team and individuals.
• Set team strategy aligned with the high-level HEINEKEN Krakow priorities.
• Ensure delivery against service objectives and quality KPIs.

Skills

Leadership

Communication

Strategic thinking

Problem solving

Education

Bachelor’s or Master’s in Finance or Accounting

Job description

HEINEKEN Kraków (Heineken Business Services Poland) is looking for a capable Business Leader to drive end-to-end process delivery and build strong partnerships across OpCo and GBO. You will translate strategy into actionable plans, align team objectives, and ensure service quality.

In this People Leader role you will recruit, coach, and develop talent, set SMART goals, and foster collaboration while managing costs and changes.