Collections Lead: Process Excellence & Team Growth

ACCA Careers; Kraków; On-site; PLN 220,000 - 420,000; Full time

Job summary

HEINEKEN Kraków is seeking a seasoned Business Leader to drive end-to-end process delivery and operational excellence within our finance and accounting teams. You will translate strategy into actionable plans, build strong partnerships with OpCo and GBO, and lead continuous improvements across OTC processes while managing costs and controls.

As a People Leader you will recruit, coach, and develop talent, set SMART objectives, and foster collaboration.

Qualifications

• 1-3 years of relevant professional experience as leader and 4 years of operational experience in the process.
• Bachelor's or Master’s degree in Finance or Accounting.
• Excellent written and verbal English.
• Engagement and drive for results.

Responsibilities

• understanding and communicating company strategy to team and individuals.
• establishing team strategy aligned with process and HEINEKEN Krakow priorities.
• executing the process delivery with service objectives and quality.
• owning end-to-end process and service delivery including parts from GBO.
• solving operational issues and preventing recurrences.
• preparing and analysing SLA/KPI reports with root cause analysis.
• ensuring complete and up-to-date process documentation.
• attending operational meetings to discuss performance and collaboration.
• preparing and participating in business visits per plan with SM.
• fostering business partnership and aligning communication with OpCo, GBO.
• ensuring effective controls and monthly control reports.
• raising issues on control design or execution and proposing improvements.
• managing team costs (OT, travels, R&R, unused holidays, band mix).
• driving process standardization and owning agreed actions.

Skills

Team leadership

Process optimization

Stakeholder communication

English proficiency

Education

Bachelor's or Master's in Finance or Accounting

Tools

ERP systems

Job description

HEINEKEN Kraków is seeking a seasoned Business Leader to drive end-to-end process delivery and operational excellence within our finance and accounting teams. You will translate strategy into actionable plans, build strong partnerships with OpCo and GBO, and lead continuous improvements across OTC processes while managing costs and controls.

As a People Leader you will recruit, coach, and develop talent, set SMART objectives, and foster collaboration.