Collections Associate - Hybrid (Remote 2 days/week)

ACCA Careers; Wrocław; Hybrid; PLN 60,000 - 84,000; Full time

Benefits offered by this job

Buddy program

Structured onboarding

Training platforms (Udemy for Business

LinkedIn Learning

Well-being & Inclusion

Job summary

Deloitte Central Europe regional delivery capabilities provide tax, finance, accounting, and compliance support across the region. A Collections Associate will manage AR portfolios, pursue timely payments, and maintain strong customer relationships, working with internal teams to optimize the collections process.

The role emphasizes a detailed, persistent approach, with opportunities for professional development, a structured onboarding, and a supportive culture focused on wellbeing and

Qualifications

• 0–2 years in Finance Customer Service, Collections, or Accounts Receivable roles.
• End-to-end AR process: invoicing, cash application, payment reconciliation.
• Excellent verbal and written communication with internal/external stakeholders.
• Hands-on experience with SAP or Oracle and MS Office applications.
• Strong analytical mindset with high accuracy and attention to detail.
• English (B2) and German (B2) required for global support.

Responsibilities

• Manage overdue accounts and proactively contact customers to secure payment.
• Define and manage payment plans with customers.
• Maintain accurate records of collection activities and commitments.
• Investigate and resolve billing discrepancies to facilitate payment.
• Collaborate with internal teams to resolve customer issues and improve collections.
• Prepare regular reports on collection activities and account status.
• Ensure compliance with company policies and regulations.

Skills

Communication skills

Analytical mindset

English (B2)

German (B2)

Tools

SAP

Oracle

Job description

Deloitte Central Europe regional delivery capabilities provide tax, finance, accounting, and compliance support across the region. A Collections Associate will manage AR portfolios, pursue timely payments, and maintain strong customer relationships, working with internal teams to optimize the collections process.

The role emphasizes a detailed, persistent approach, with opportunities for professional development, a structured onboarding, and a supportive culture focused on wellbeing and