Collections Associate – AR & Payments (Hybrid)

ACCA Careers; Wrocław; Hybrid; PLN 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Professional development opportunities

Buddy program and onboarding support

Job summary

Deloitte CE is seeking a motivated Collections Associate to manage our accounts receivable portfolio and secure timely payments while maintaining positive customer relationships. You will work in a multinational finance environment, interfacing with sales and customer service teams to resolve disputes and improve collections processes.

The role emphasizes accuracy, communication, and collaboration, with a hybrid work model and opportunities for professional development.

Qualifications

• 0–2 years of experience in Finance Customer Service, Collections, or Accounts Receivable roles.
• Solid understanding of the end-to-end Accounts Receivable (AR) process, including invoicing, cash application, and payment reconciliation.
• Excellent verbal and written communication skills, with the ability to interact clearly and effectively with both internal teams and external stakeholders.
• Hands-on experience with accounting systems such as SAP or Oracle, along with strong proficiency in Microsoft Office applications.
• Strong analytical mindset with a high level of accuracy and attention to detail.
• Advanced proficiency in English (C1) and Swedish (B2) required to effectively support a global customer base.

Responsibilities

• Manage Overdue Accounts: Proactively contact customers with past-due accounts to secure timely payment.
• Define Payment Plans: Work with customers to establish and manage effective payment plans and terms.
• Maintain Accurate Records: Keep detailed and accurate records of all collection activities, customer interactions, and payment commitments.
• Resolve Disputes: Investigate and resolve billing discrepancies and other issues to facilitate payment.
• Collaborate Internally: Partner with sales, customer service, and other internal teams to resolve customer issues and improve the collections process.
• Reporting: Prepare and submit regular reports on collection activities, account status, and potential risks to management.
• Compliance: Ensure all collection activities adhere to company policies and legal regulations

Skills

Communication

Analytical mindset

English (C1)

Swedish (B2)

SAP/Oracle

MS Office

Tools

SAP

Oracle

MS Office

Job description

Deloitte CE is seeking a motivated Collections Associate to manage our accounts receivable portfolio and secure timely payments while maintaining positive customer relationships. You will work in a multinational finance environment, interfacing with sales and customer service teams to resolve disputes and improve collections processes.

The role emphasizes accuracy, communication, and collaboration, with a hybrid work model and opportunities for professional development.