Collections Analyst (English) — Hybrid, Growth & Training

Accenture Poland; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Foreign language and global client交流

Soft/technical/language training

Employee Assistance Program

Employee share purchase plan

Private medical care

Life insurance

Worksmile platform access

Modern, ecological office

Bike parking

Job summary

Accenture Poland is seeking an O2C Collections professional to manage end-to-end collections, ensuring timely recovery of receivables and clear communication with customers and internal stakeholders. You will negotiate payment solutions and collaborate with Finance, Sales and Account Management to resolve issues.

Ideal candidates bring experience in Customer Service or related BPO/shared services, strong negotiation and analytical skills, and a proactive, solution-oriented mindset.

Qualifications

• Experience in Customer Service, Call Center, O2C Collections, BPO, Shared Services will be an asset.

Responsibilities

• Manage end-to-end collections process and ensure timely recovery of outstanding receivables.
• Handle customer and internal stakeholder communication via phone and email.
• Negotiate payment solutions and build strong business relationships.
• Collaborate with Finance, Sales and Account Management to resolve issues.
• Perform account reconciliations and payment allocations.
• Support onboarding and training of new team members.
• Work independently, take ownership of tasks, and provide backup support for Team Lead.

Skills

O2C Collections

Customer Service

Stakeholder Mgmt

Negotiation

Communication

English (B2)

Job description

Accenture Poland is seeking an O2C Collections professional to manage end-to-end collections, ensuring timely recovery of receivables and clear communication with customers and internal stakeholders. You will negotiate payment solutions and collaborate with Finance, Sales and Account Management to resolve issues.

Ideal candidates bring experience in Customer Service or related BPO/shared services, strong negotiation and analytical skills, and a proactive, solution-oriented mindset.