English-Speaking Collections Analyst — Hybrid

4901 Accenture Services Sp.zoo Company; Kraków; Hybrid; PLN 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Private medical care

Life insurance

Employee share purchase plan

Referral program

Chill/game rooms; bicycle parking; on‑

Coffee/snacks breaks

Zusammenfassung

Accenture is seeking an experienced professional to manage end-to-end collections and drive timely recovery of outstanding receivables. You will communicate with customers and internal stakeholders via phone and email, negotiate payment plans, and work with Finance, Sales and Account Management to resolve issues.

The role offers a hybrid work model with in-person collaboration, ongoing training, and opportunities for professional growth within a global organization.

Qualifikationen

• Fluent written and spoken English (min. B2)
• Experience in Customer Service, Call Center, O2C Collections, BPO, Shared Services will be an asset.
• Strong communication, negotiation, and stakeholder management skills.
• A proactive and solution-oriented approach to daily responsibilities.
• Results-driven mindset with focus on achieving collection targets.

Aufgaben

• Manage end-to-end collections process and ensure timely recovery of outstanding receivables.
• Handle customer and internal stakeholder communication via phone and email; negotiate payment solutions.
• Collaborate with Finance, Sales and Account Management to resolve issues and support onboarding of new team members.
• Perform account reconciliations and payment allocations; provide backup support for Team Lead when needed.

Kenntnisse

Customer service

Call center

O2C collections

BPO

Shared services

Jobbeschreibung

Accenture is seeking an experienced professional to manage end-to-end collections and drive timely recovery of outstanding receivables. You will communicate with customers and internal stakeholders via phone and email, negotiate payment plans, and work with Finance, Sales and Account Management to resolve issues.

The role offers a hybrid work model with in-person collaboration, ongoing training, and opportunities for professional growth within a global organization.