Cloud Client Services Specialist – Calypso Expert

Nasdaq, Inc.; Polska; Hybrid; PLN 117,000 - 228,000; Full time

Benefits offered by this job

Annual bonus

Equity grant

Pension plan

Health Insurance

Vacation days

Job summary

Nasdaq, Inc. in Poland seeks a Specialist in Client Managed Services to deliver first-line functional support for Calypso across front office, treasury, risk, and accounting. You will diagnose issues, advise on configurations, and work with global teams to drive improvements.

The role requires a Master’s degree or equivalent, with strong English communication and capital markets knowledge. Hybrid work in Wroclaw is offered, with 3 days in-office.

Qualifications

• Master's degree or equivalent practical experience in a relevant field.
• Experience in the capital markets sector, with a background in Business Analysis or Operations.
• Knowledge of a range of financial products and lifecycle management.

Responsibilities

• Serve as the primary functional contact for cloud clients on Calypso usage.
• Investigate and resolve operational issues reported by client users.
• Review client Calypso configuration and implement approved changes.
• Monitor tasks, interface exceptions, and system performance, coordinating fixes.
• Collaborate with product support to document defects and prioritize hotfixes.

Skills

Capital markets knowledge

Business analysis

English communication

Education

Master's degree in Finance, Mathematics, Business, CS, or related field

Tools

Calypso

Murex

Job description

Nasdaq, Inc. in Poland seeks a Specialist in Client Managed Services to deliver first-line functional support for Calypso across front office, treasury, risk, and accounting. You will diagnose issues, advise on configurations, and work with global teams to drive improvements.

The role requires a Master’s degree or equivalent, with strong English communication and capital markets knowledge. Hybrid work in Wroclaw is offered, with 3 days in-office.