Client Services Associate (Korean Speaker)

TransPerfect; Województwo mazowieckie; Hybrid; PLN 169,995 - 254,993; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k matching

Membership to child-care providers

Birthday off

Job summary

A leading global language services provider is looking for a project manager in Poland. This role involves responding to client needs, collaborating with production teams, and ensuring high-quality deliverables. Candidates should possess a Bachelor’s degree and strong communication skills, alongside problem-solving abilities. The position offers a comprehensive benefits package, including medical and dental insurance, retirement plans, and additional perks such as a day off for birthdays.

Qualifications

• Bachelor’s degree required.
• Excellent written and verbal English communication skills.
• Exceptional problem solving and analytical skills.

Responsibilities

• Respond to client requests for new project initiatives.
• Collaborate with production team to assess scope and produce estimates.
• Monitor and communicate project progress.

Skills

Excellent written and verbal English communication skills

Exceptional problem solving and analytical skills

Customer service and/or project management experience

Strong organizational skills

Attention to detail

Ability to multi-task

Working knowledge of MS Office

Ability to prioritize and schedule tasks

Willingness to learn new things

Education

Bachelor's degree

Job description

What You Will Be Doing

• Respond to client requests for new project initiatives through our centralized technology.
• Collaborate with production team members to assess scope of work and produce cost and timeline estimates for translation projects and requests.
• Initiate all project‑related work by providing detailed budget, schedule, and instructions to the project team while anticipating pitfalls or potential roadblocks to successful completion.
• Ensure any pitfalls are addressed and resolved with the client before submission to the production team.
• Where applicable, initiate project specifics to set the production team/individual project up for success.
• Take a proactive role in learning about clients’ industry, business needs, and company culture, educate the project team, and provide a high level of service.
• Monitor and communicate project progress, ensuring strict adherence to deadlines and budgets, and ultimately producing high‑quality deliverables.
• Serve as the central point of contact and liaison between external client contacts and internal production staff.
• Set and fulfill client expectations.
• Comply with internal regulations, processes, and procedures in line with ISO standards.
• Potentially troubleshoot problem projects.
• Understand and abide by individual project instructions and effectively communicate them to the production team.
• Investigate client complaints where applicable.
• Discuss issues with clients and production staff and creatively problem‑solve to alleviate issues.

Location

Manhattan, NY or Pittsburgh, PA office.

Benefits

We offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child‑care providers, and other TransPerks. Employees also enjoy birthday off.

Who We Are Looking For

• Bachelor’s degree.
• Excellent written and verbal English communication skills.
• Exceptional problem solving and analytical skills.
• Customer service and/or project management experience.
• Strong organizational skills, attention to detail, and the ability to multi‑task.
• Working knowledge of MS Office.
• Ability to prioritize and schedule tasks and work in a team environment.
• Willingness to learn new things, openness to challenges, and a drive for success.

Equal Employment Opportunity

TransPerfect provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.