Client Service Enablement Associate

State Street Corp; Województwo pomorskie; Hybrid; PLN 54,000 - 66,000; Full time

Benefits offered by this job

Permanent contract from day one

Gold Medical Package for employees and

their families

Private pension plan

Training and development programs

Volunteer time off

Job summary

State Street seeks an entry-level Client Service Support Specialist in Poland to assist external and internal clients, relationship managers, and service leads. You will ensure timely processing of tasks and provide accurate deliverables in collaboration with global teams.

Responsibilities include handling inquiries, delivering scheduled outputs, and identifying process improvements, with a minimum three days in the office per week. Excellent English and MS Office skills are required.

Qualifications

• Good command of English (additional languages are an asset)
• Proficiency in Microsoft Office tools, particularly Excel
• Very good communication, influencing, and problem‑solving skills
• Strong analytical mindset with attention to detail
• Ability to work across functions and navigate ambiguity
• Proactive, accountable, and solution‑oriented approach

Responsibilities

• Prepare scheduled deliverables in line with Client Service Enablement operational model, ensuring timeliness and accuracy, compliance, and delivery in line with established standards.
• Investigate, research, and resolve client and relationship managers issues and queries using internal systems and external data sources, escalating when required.
• Act as a first point of contact for client service-related issues.
• Provide timely, accurate, and professional responses to all inquiries.
• Keep Team Managers informed of daily progress and the status of open requests.
• Proactively identify service issues with potential client impact and raise them to appropriate stakeholders.

Skills

English proficiency

MS Office

Communication

Analytical mindset

Cross-functional collaboration

Proactive mindset

Education

Finance services education or equivalent

Tools

MS Office

Job description

State Street seeks an entry-level Client Service Support Specialist in Poland to assist external and internal clients, relationship managers, and service leads. You will ensure timely processing of tasks and provide accurate deliverables in collaboration with global teams.

Responsibilities include handling inquiries, delivering scheduled outputs, and identifying process improvements, with a minimum three days in the office per week. Excellent English and MS Office skills are required.