Client Planning Advisor (with Polish)

BSI; Warszawa; Hybrid; PLN 76,000 - 92,000; Full time

Job summary

BSI is seeking a Client Planning Advisor for the Polish language in Warsaw. This hybrid role requires 3 days in the office, with a 15-month fixed-term contract and a starting salary of 84,000 PLN gross per year.

Responsibilities include planning visits, coordinating with service delivery teams, and ensuring excellent customer experience across booking stages. Fluent English and Polish are essential, with strong organizational and communication skills to perform under deadlines.

Qualifications

• Fluent English and Polish required.
• Experience with office management tools, diary systems, databases, and spreadsheets.
• Ability to handle pressure and meet tight deadlines.
• Strong problem-solving and coordination abilities.
• Excellent customer focus and communication skills.

Responsibilities

• Handle inbound and outbound calls to book or reschedule visits.
• Coordinate diary availability with external delivery teams and Service Delivery Managers.
• Utilize diary systems, databases and spreadsheets to manage planning.
• Maintain composure under pressure and meet deadlines.
• Arrange complete application planning with clients and assign a local client manager.
• Identify and escalate potential risks of client cancellations to line management.

Skills

Fluent English & Polish

Office tools

Stresses under pressure

Problem solving

Customer focus

Communication skills

Attention to detail

Tools

Computer diary systems

Databases

Spreadsheets

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Client Planning Advisor - Polish language (Warsaw)

Location: Warsaw

Work Model: Hybrid, with 3 days working from the office.

Contract: 15 months Fixed Term
Salary: starting from 84,000 PLN gross yearly

Purpose of the position:

To deliver the ethos of Making Excellence a Habit through the provision of proactive and effective assessment visit planning and booking, serving both internal and external new and/ or existing customers, and to contribute to the overall delivery of theCE days target.

Key responsibilities:

• Handle all calls (inbound and outbound) to book or reschedule visits in an effective manner to ensure that the BSI brand “Tone of Voice” and quality guidelines are maintained at all times.

• Take ownership of availability for specific external delivery teams and work with Service Delivery Managers to utilize all diary availability.

• Works with computerized office management tools, including computer diary systems, databases and spreadsheets.

• Ability to cope with pressure and meet tight deadlines.

• Build effective rapport with the customer to provide short- and long-term planning solutions for new applications, including booking all stages of the application with the client and identifying and assigning a local client manager to ensure an excellent customer experience.

• Highlight any reports of clients at risk of cancelling their registration and take ownership for their resolution, escalating to line management when necessary.

Skills:

• Fluent English and Polish.

• Works with computerized office management tools, including computer diary systems, databases and spreadsheets.

• Ability to cope with pressure and meet tight deadlines.

• Problem-solving and coordination skills.

• Ability to manage conflicting situations on the telephone and negotiate resolution to find the best solutions.

• Strong customer focus.

• Clear, concise and approachable speech, with excellent listening skills, and the flexibility to respond to callers in a manner appropriate to their status and expertise.

• Meticulous attention to detail.

#LI-SC3

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About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.