Client Support Advisor

BSI; Warszawa; Hybrid; PLN 40,000 - 60,000; Full time

Job summary

BSI is seeking a Client Support Advisor in Warsaw for a hybrid role with 3 days in the office. You will be the first point of contact for clients, resolving queries and delivering a high-quality service while collaborating across teams.

The role emphasizes problem solving, ownership, and proactive communication to ensure a seamless client experience across internal and external stakeholders. English, German and/or Dutch are valued.

Qualifications

• Experience in a customer service or client-facing role is beneficial but not essential.
• A genuine passion for helping people and delivering great service.
• Strong communication skills, with the confidence to speak to a range of clients.
• A calm and professional approach, especially when handling challenges or concerns.
• Good organisational skills, with the ability to manage different tasks and priorities.
• Attention to detail and a willingness to learn new systems and processes.
• The ability to take initiative and look for solutions.
• Comfortable working both independently and as part of a team.
• Language requirements: English, German and/or Dutch.

Responsibilities

• Handling incoming calls and emails from clients, delivering a professional and friendly service.
• Acting as the first point of contact and resolving queries at the first opportunity where possible.
• Proactively contacting clients to resolve requests and provide updates.
• Taking full ownership of client queries, including complaints or concerns, through to resolution.
• Managing challenging conversations with confidence and empathy.
• Ensuring all issues are handled promptly, thoroughly, and in line with company standards.
• Working closely with other departments and teams to deliver a seamless service.
• Sharing best practices and supporting a positive, inclusive team culture.
• Identifying opportunities to improve the client experience.
• Processing client requests efficiently and accurately.
• Maintaining up-to-date and detailed records in internal systems.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CRM software

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Job Title: Client Support Advisor

Work Model: Hybrid - 3 days working from the office.

Location: Warsaw, Poland

In this role, you’ll be the first point of contact for our clients, the person who turns questions into solutions and positive experiences. If you enjoy solving problems and building relationships, this is a role where you’ll genuinely make a difference.

You’ll support both internal and external clients, handling a wide range of queries and taking real ownership of issues through to resolution and helping to deliver a seamless, professional, and high-quality client experience.

Key Responsibilities

Client Support & Communication

• Handling incoming calls and emails from clients, delivering a professional and friendly service
• Acting as the first point of contact and resolving queries at the first opportunity where possible
• Proactively contacting clients to resolve requests and provide updates

Problem Solving & Ownership

• Taking full ownership of client queries, including complaints or concerns, through to resolution
• Managing challenging conversations with confidence and empathy
• Ensuring all issues are handled promptly, thoroughly, and in line with company standards

Collaboration

• Working closely with other departments and teams to deliver a seamless service
• Sharing best practices and supporting a positive, inclusive team culture
• Identifying opportunities to improve the client experience

Administration & Accuracy

• Processing client requests efficiently and accurately
• Maintaining up-to-date and detailed records in internal systems
• Supporting wider administrative activities linked to client management

What Success Looks Like

• You consistently deliver a high-quality, reliable service to our clients
• Client queries are resolved efficiently, with a focus on first-time resolution
• You meet key performance measures, including call handling and response times, while maintaining a high-quality client experience
• You actively contribute to a positive, collaborative team environment

What We’re Looking For

• Experience in a customer service or client-facing role is beneficial but not essential.
• A genuine passion for helping people and delivering great service.
• Strong communication skills, with the confidence to speak to a range of clients.
• A calm and professional approach, especially when handling challenges or concerns.
• Good organisational skills, with the ability to manage different tasks and priorities.
• Attention to detail and a willingness to learn new systems and processes.
• The ability to initiative and look for solutions
• Comfortable working both independently and as part of a team.

Language requirements: English, German and/or Dutch.

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.

Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors – including automotive, aerospace, built environment, food and retail, and healthcare – BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.