Client Support & Solutions Specialist

BSI; Warszawa; Hybrid; PLN 40,000 - 60,000; Full time

Job summary

BSI is seeking a Client Support Advisor in Warsaw for a hybrid role with 3 days in the office. You will be the first point of contact for clients, resolving queries and delivering a high-quality service while collaborating across teams.

The role emphasizes problem solving, ownership, and proactive communication to ensure a seamless client experience across internal and external stakeholders. English, German and/or Dutch are valued.

Qualifications

• Experience in a customer service or client-facing role is beneficial but not essential.
• A genuine passion for helping people and delivering great service.
• Strong communication skills, with the confidence to speak to a range of clients.
• A calm and professional approach, especially when handling challenges or concerns.
• Good organisational skills, with the ability to manage different tasks and priorities.
• Attention to detail and a willingness to learn new systems and processes.
• The ability to take initiative and look for solutions.
• Comfortable working both independently and as part of a team.
• Language requirements: English, German and/or Dutch.

Responsibilities

• Handling incoming calls and emails from clients, delivering a professional and friendly service.
• Acting as the first point of contact and resolving queries at the first opportunity where possible.
• Proactively contacting clients to resolve requests and provide updates.
• Taking full ownership of client queries, including complaints or concerns, through to resolution.
• Managing challenging conversations with confidence and empathy.
• Ensuring all issues are handled promptly, thoroughly, and in line with company standards.
• Working closely with other departments and teams to deliver a seamless service.
• Sharing best practices and supporting a positive, inclusive team culture.
• Identifying opportunities to improve the client experience.
• Processing client requests efficiently and accurately.
• Maintaining up-to-date and detailed records in internal systems.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

CRM software

Job description

BSI is seeking a Client Support Advisor in Warsaw for a hybrid role with 3 days in the office. You will be the first point of contact for clients, resolving queries and delivering a high-quality service while collaborating across teams.

The role emphasizes problem solving, ownership, and proactive communication to ensure a seamless client experience across internal and external stakeholders. English, German and/or Dutch are valued.