Client Planning Advisor with German

BSI; Warszawa; Hybrid; PLN 100,000 - 123,000; Full time

Job summary

BSI in Warsaw is seeking a Client Planning Advisor fluent in English and German to manage the scheduling of visits and coordinate with internal and external teams. The role is hybrid in Warsaw, offering varied diary management tasks and a focus on delivering excellent customer experience.

The successful candidate will handle bookings, manage availability, use office tools, and ensure deadlines are met while maintaining BSI's tone of voice.

Qualifications

• Fluent English and German required.
• Experience with office management tools such as diary systems, databases, and spreadsheets.
• Ability to work under pressure and meet tight deadlines.
• Strong problem solving, coordination and customer-facing skills.
• Excellent listening and communication skills, with a professional tone.

Responsibilities

• Handle inbound/outbound calls to book or reschedule visits.
• Coordinate with external delivery teams and Service Delivery Managers for diary availability.
• Utilize diary systems, databases and spreadsheets to track visits.
• Manage pressure and meet deadlines while maintaining brand tone of voice.
• Provide planning solutions and coordinate new applications with clients.

Skills

Fluent English

Fluent German

Diary systems

Deadline management

Customer focus

Telephone coordination

Active listening

Tools

Computer diary systems

Databases

Spreadsheets

Job description

We exist to create positive change for people and the planet. Join us and make a difference too!

Client Planning Advisor - German language (Warsaw)

Location: Warsaw (hybrid)
Salary: 10 000 PLN gross

Purpose of the position:

To deliver the ethos of Making Excellence a Habit through provision of a proactive and effective assessment visit planning and booking, serving both internal and external new and/ or existing customers and to contribute to overall delivery of CE days target.

Key responsibilities:

• Handle all calls (inbound and outbound) to book or reschedule visits in an effective manner to ensure that the BSI brand “Tone of Voice” and quality guidelines are maintained at all times.

• Take ownership of availability for specific external delivery teams and work with Service Delivery Managers to utilise all diary availability.

• Works with computerised office management tools, including computer diary systems, databases and spreadsheets.

• Ability to cope with pressure and meet tight deadlines.

• Build effective rapport with the customer to provide short and long term planning solutions for new application including booking all stages of the application with the client and identify and assign a local client manager to ensure an excellent customer experience.

• Highlight any reports of clients at risk of cancelling their registration and take ownership for their resolution, escalating to line management when necessary.

Skills:

• Fluent English and German.

• Works with computerised office management tools, including computer diary systems, databases and spreadsheets.

• Ability to cope with pressure and meet tight deadlines.

• Problem solving and coordination skills.

• Ability to manage conflicting situations on the telephone and negotiate resolution to find the best solutions.

• Strong customer focus.

• Clear, concise and approachable speech, with excellent listening skills, and the flexibility to respond to callers in a manner appropriate to their status and expertise.

• Meticulous attention to detail.

#LI- KW1

#LI-Hybrid

About Us

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives.
Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.
Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.
Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.