Know Your Customer (KYC) Technology Business Analyst

Citi; Warszawa; On-site; PLN 120,000 - 190,000; Full time

Benefits offered by this job

Pension plan

Private medical care

Life insurance

Employee assistance program

Parental leave

Sport card

Volunteering day

Cafeteria plan

Job summary

Citi is seeking a detail-oriented Business Analyst to join our Know Your Customer (KYC) Technology team in Warsaw. You will bridge Compliance, Business, and Technology, translating regulatory needs into precise technical requirements for our enterprise KYC application.

Ideal candidates have 2–5 years in BA/Systems Analyst roles in financial services, with AML/KYC domain knowledge, Agile mindset, and strong communication to guide stakeholder expectations and drive the development roadmap.

Qualifications

• 2–5 years experience as a BA or systems analyst in financial services.
• Strong AML/KYC domain knowledge and processes.
• Agile/Scrum experience with Jira/Confluence.
• Excellent analytical and communication skills; stakeholder management.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Elicit and translate complex compliance and business requirements into actionable specifications for the KYC application.
• Analyze current processes, identify gaps, and specify data source integrations and interfaces.
• Advise business and operations on KYC technology and enforce standards.
• Synthesize and prioritize needs to guide the development roadmap.
• Manage risk and ensure AML/KYC compliance and ethics.

Skills

Business Analysis

Agile/Scrum

AML/KYC knowledge

Analytical skills

Communication

Project management

Education

Bachelor's degree

Tools

Jira

Confluence

Job description

We are seeking a detail-oriented and articulate Business Analyst to join our Know Your Customer (KYC) Technology team.

In this role, you will act as a critical bridge between our Compliance, Business, and Technology teams, ensuring seamless communication and mutual understanding. You will be instrumental in translating complex regulatory and business needs into precise technical requirements for our enterprise-wide KYC application, directly contributing to the strength and integrity of our global financial crime prevention framework.

Responsibilities:

• Requirements Elicitation and Definition: Collaborate with key stakeholders, including senior decision-makers, system owners, and end-users, to elicit, document, and translate complex compliance and business requirements into clear, actionable specifications for our enterprise-wide Know Your Customer (KYC) application.
• System and Process Analysis: Conduct thorough systems analysis, defining clear project scopes, outcome-based criteria, and success metrics to guide development and implementation efforts. You will perform in-depth analysis of current business processes to identify operational gaps and propose and specify necessary process changes, data source integrations, and system interfaces to enhance our KYC capabilities.
• Stakeholder Collaboration and Advisory: Serve as a subject matter expert, offering strategic advice to business and operations teams on the use of KYC technology. You will help define and enforce operational standards and best practices, ensuring procedures are understood and followed.
• Information Synthesis and Prioritization: Synthesize and prioritize business needs from various stakeholders, validating information to ensure a clear and focused development roadmap.
• Risk Management and Compliance: Actively manage and mitigate risk in all business decisions. This includes ensuring the firm’s reputation is protected, safeguarding Citigroup's assets and clients, and strictly adhering to all applicable Anti-Money Laundering (AML) and KYC laws, rules, and regulations. You will be responsible for applying sound ethical judgment, escalating control issues with full transparency, and ensuring compliance with internal policies.

Qualifications:

• 2-5 years of proven experience in a Business Analyst or Systems Analyst role, preferably within the financial services industry, is a must.
• Product development experience and/ or knowledge is required.
• Agile & Tools Proficiency: Demonstrable experience working in an Agile or Scrum environment is essential. Proficiency with Jira and Confluence for managing requirements and project tracking is required.
• Domain Knowledge: Direct experience with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations and processes is required. A strong command of business analysis methodologies and concepts is essential, complemented by a solid foundational knowledge of related technical domains.
• Analytical Skills: Exceptional analytical and problem-solving skills, with a proven ability to manage and interpret complex information.
• Communication: Excellent communication skills, with the ability to convey complex information clearly and concisely in both written and verbal formats to technical and non-technical audiences.
• Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced, deadline-driven environment without compromising quality.
• Work Ethic: A meticulous and methodical approach to work, with an unwavering commitment to accuracy and attention to detail. Superior interpersonal and organizational skills are essential for effective stakeholder management.
• A Bachelor's degree or equivalent practical experience is required.

We offer:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates
• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
• Employee Assistance Program financed by Employer
• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
• Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
• Additional day off for volunteering
• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
• Opportunity to receive an annual discretionary incentive award
• Special offers and discounts for employees

Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Primary Location Full Time Salary Range:

zł120,200.00 - zł190,000.00

Time Type:

Full time

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.