Client Lifecycle Specialist — KYC & Compliance Expert

UBS Group AG; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Job summary

UBS Group Operations Wroclaw is seeking a skilled professional to manage the client lifecycle across multiple European locations, handling maintenance and offboarding with a focus on quality and regulatory compliance. The role supports process excellence and continuous improvement while working with internal stakeholders to guide complex cases and improve workflows.

You will contribute to strategic projects, coach teammates, and drive changes that enhance client experience and operational

Qualifications

• Experience in client lifecycle management, KYC, or related operational environment.
• Strong understanding of regulatory and compliance requirements in financial services.
• Excellent analytical and problem-solving skills for complex situations.
• Ability to work independently and within a team, prioritizing effectively.

Responsibilities

• Ownership and coordination of client maintenance and offboarding activities.
• Review and assessment of client documentation for completeness, consistency, and regulatory compliance.
• Analysis and resolution of complex client data and documentation issues.
• Maintenance, enrichment and validation of client information across internal systems.
• Identification and escalation of potential risks and compliance concerns.
• Collaboration with key business and support functions to resolve client requests.
• Participation in process optimization, automation and change initiatives.
• Support for team development through knowledge sharing and best practices.

Skills

English

German

Client lifecycle management

Regulatory compliance

Analytical thinking

Stakeholder management

Process improvement

AI in workflows

Job description

UBS Group Operations Wroclaw is seeking a skilled professional to manage the client lifecycle across multiple European locations, handling maintenance and offboarding with a focus on quality and regulatory compliance. The role supports process excellence and continuous improvement while working with internal stakeholders to guide complex cases and improve workflows.

You will contribute to strategic projects, coach teammates, and drive changes that enhance client experience and operational