Client Activation & Relationship Lead

HSBC; Poland; Remote; PLN 109,000 - 134,000; Full time

Benefits offered by this job

Healthcare

Pension and life assurance

Multisport card

Private medical care

Home office set-up reimbursement

Employee assistance program

CSR initiatives

Nursery discounts

Education sponsorship

Social fund

Free parking

Job summary

HSBC in Poland is seeking a role focused on activating new customers and enabling products for existing clients. You will act as a single point of contact, coordinating an end-to-end activation journey and supporting relationship managers across internal teams.

The position emphasizes strong English and Italian communication, proactive service, and the ability to navigate internal and international regulations to meet customer deadlines.

Qualifications

• Bachelor’s degree or equivalent professional qualification in banking / finance / economics / similar field.
• Excellent command of English and Italian (verbal and written).
• Strong interpersonal skills with highly developed capacity to influence others.
• Pro-active and business orientated with ability to prioritize and manage conflicting requests.

Responsibilities

• End to End management and coordination of a customer activation journey.
• Be the operational point of contact for Clients for all process requirements.
• Support for Customers and Relationship Managers, as well as internal teams in the existing to bank space.
• Understand clients’ needs and fit them into internal rules, local and international regulations.
• Manage pipeline of customer requests and make sure they are processed according to all internal and customer deadlines.
• Build and maintain strong network outside own function to support customer needs.

Skills

Customer service

Prioritization

Communication

Influence

Negotiation

Resilience

Education

Bachelor’s degree in banking / finance / economics

Job description

HSBC in Poland is seeking a role focused on activating new customers and enabling products for existing clients. You will act as a single point of contact, coordinating an end-to-end activation journey and supporting relationship managers across internal teams.

The position emphasizes strong English and Italian communication, proactive service, and the ability to navigate internal and international regulations to meet customer deadlines.