Client Account Manager

Brickendon Consulting; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

Brickendon Consulting in Kraków, Poland seeks a highly organized Client Account Manager to support internal account operations and consultant management within the Polish business. You will coordinate assignments, onboarding and offboarding and ensure accurate records across internal systems.

You will liaise with Business Development, Recruitment, HR and Finance to streamline processes, maintain strong relationships with consultants and clients, and provide reliable administrative support across

Qualifications

• Minimum five years' relevant experience in account coordination or operations support.
• Experience with Polish B2B contract documentation.
• Experience coordinating onboarding and offboarding processes.
• Experience managing multiple stakeholders and competing priorities.

Responsibilities

• Act as a key internal contact for consultants throughout assignments, providing ongoing operational and administrative support.
• Coordinate changes to assignment details, start dates, working arrangements and contractual documentation with relevant teams.
• Maintain accurate consultant, client and assignment information across internal systems and databases.
• Coordinate client onboarding requirements, including background checks, compliance documentation and training as applicable.
• Liaise with HR, IT, Finance and other stakeholders to ensure final actions are completed on time.
• Provide general administrative support to the Polish business.

Skills

English proficiency

Polish proficiency

Organizational skills

Communication

Tools

CRM/ATS systems

MS Office (Excel, Word, Outlook)

Job description

Brickendon Consulting is an award-winning global management and technology consultancy specializing in innovative solutions and transforming complex, highly regulated environments. Founded in 2010, Brickendon has a strong focus on financial services and the public sector, helping organizations navigate and implement significant changes.

We are looking for a highly organized, detail-oriented and proactive Client Account Manager to support internal account operations and consultant management our Polish business.

The role will act as a key link between consultants, employees and internal departments, ensuring the smooth coordination of client assignments, onboarding and offboarding processes, and day-to-day operational activities.

The successful candidate will provide ongoing support to consultants throughout their engagements, coordinate assignment-related administration, maintain accurate records and oversee consultant lifecycle in Poland. The role will work closely with Business Development, Recruitment, HR, Finance and other internal stakeholders to ensure that operational requirements are managed efficiently and that consultants and employees receive consistent support.

While the role may involve communication with clients regarding specific operational requirements, the primary focus will be on internal coordination, administrative support and maintaining effective processes across the business.

Key Responsibilities

Consultant Management & Internal Support:

• Act as a key internal point of contact for consultants throughout their assignments, providing ongoing operational and administrative support.
• Maintain regular communication with consultants and relevant internal stakeholders to ensure assignment-related matters are addressed promptly.
• Monitor assignment end dates and coordinate extension discussions, approvals and documentation with Business Development and other relevant teams.
• Maintain accurate consultant, client and assignment information across internal systems and databases.
• Coordinate changes to assignment details, start dates, working arrangements and contractual documentation with the relevant internal departments.
• Build positive working relationships with consultants and internal colleagues to support engagement, satisfaction and retention.
• Support effective communication between consultants and internal teams, ensuring that relevant information is shared accurately and on time.

Client Account Management:

• Maintain regular contact with clients regarding order status, candidate feedback, and contract extensions.
• Serve as a reliable liaison to address client requests promptly and ensure high satisfaction.

Onboarding & Offboarding:

• Coordinate the end-to-end onboarding process for new employees and contractors in Poland, ensuring that required documentation and administrative steps are completed before the relevant start date.
• Liaise with Recruitment, HR, Business Development, IT and consultants to coordinate start dates, assignment details, contractual documentation and onboarding requirements.
• Prepare, collect, verify and maintain employment, contractor and assignment documentation, working with the appropriate internal teams or external advisers where required.
• Coordinate client-specific onboarding requirements, including background checks, compliance documentation, system access requests and mandatory training, as applicable.
• Coordinate offboarding activities when an employee or contractor leaves the business or completes an assignment, including documentation, notifications, equipment returns and system access removal.
• Liaise with HR, IT, Finance and other stakeholders to ensure that final administrative steps and required notifications are completed on time.
• Maintain onboarding and offboarding checklists and monitor outstanding actions to ensure a consistent and efficient process.
• Interface between back-office and front-office operations to align administrative tasks with business goals.
• Partner closely with Business Development/Sales, HR, and Recruitment teams to streamline hiring and assignment workflows.
• Coordinate internal workflows and follow up on outstanding actions, approvals and documentation.
• Identify opportunities to improve administrative processes, documentation management and the onboarding and offboarding experience.
• Maintain clear records of deadlines, outstanding actions and operational issues.
• Prepare and maintain operational reports, trackers and management information as required.
• Handle confidential client, employee and contractor information responsibly and in accordance with company policies and applicable data protection requirements.
• Provide general administrative support to the Polish business as required.

Qualifications & Requirements

Experience:

• Minimum of five years' relevant experience in account coordination, operations support, consultant management, recruitment coordination or a similar role, preferably within an IT contracting, recruitment agency or professional services environment.
• Experience coordinating employee or contractor onboarding and offboarding processes.
• Familiarity with Polish B2B contract documentation.
• Experience managing multiple stakeholders, administrative processes and competing priorities.

Communication Skills:

• Excellent verbal and written communication skills in both English and Polish.
• Strong interpersonal skills, with the ability to communicate effectively with consultants, employees and internal stakeholders.
• A professional, service-oriented approach with the ability to handle queries sensitively and confidentially.

Organizational Skills:

• Strong organizational and administrative skills, with the ability to manage multiple processes, deadlines and priorities simultaneously.
• High attention to detail when handling contracts, assignment documentation and GDPR data.
• Comfort working with CRM/ATS systems, administrative tools, and client portals/VMS platforms.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook

Stakeholder Management:

• Strong interpersonal skills to effectively engage with consultants, corporate clients, and internal teams (e.g. Business Delivery, Recruitment, HR and Finance).