Claims Services Processing Specialist with Spanish

AON; Kraków; On-site; PLN 90,000 - 130,000; Full time

Job summary

Aon Kraków is seeking a Claims Services Processing Specialist with Spanish to join a fast-paced team. You will review cases, analyze policy details, and communicate with insured parties and counsel to support accurate liability assessments.

The role requires strong Spanish (C1) and English (B2+) plus deep knowledge of claims processes. You will use MS Office daily, ensure data accuracy, and contribute to process improvements with a client-centric approach.

Qualifications

• Spanish level at least C1.
• English level at least B2+.
• Knowledge of claims management processes and regulatory environment.
• Proficiency in MS Office and data handling.
• Ability to measure and improve team performance.
• Attention to detail is critical.
• Ability to analyze data for accuracy.
• Strong numerical skills and risk awareness.
• Creativity in solving problems and communicating with clients.

Responsibilities

• Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
• Providing quality customer service and ensure file quality, timely coverage analysis and communication with insured based on policy facts.
• Effective and timely communication with insureds, insured general counsel, and prioritizing exceptional service.
• Update appropriate parties as needed with new facts and their impact on liability analysis and settlements.
• Identify areas of risk in daily operations and escalate issues to team manager.
• Act as escalation point for process or product related issues from daily operations.
• Focus on problem solving in difficult cases and escalation situations.
• Take ownership and perform responsibilities independently and on time.
• Seek process gaps and opportunities for improvement and drive resolutions.
• Buddy new colleagues and share knowledge through shadowing and training.
• Check the work of others to ensure accuracy when required.

Skills

Spanish C1

English B2+

Claims management

Data analysis

Attention to detail

Numerical skills

Risk identification

Creative thinking

Client-focused communication

Tools

MS Office

Job description

Claims Services Processing Specialist with Spanish

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
• Providing quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.
• Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
• Identifying areas of the risk in daily operations and assessing their risk impact. Escalating any issues appropriately to the team manager and/or business leader.
• Acting as an escalation point for process, products related issues driven by daily operations.
• Focusing on problem solving in difficult cases and escalation situations.
• Taking ownership and performing your responsibilities independently and on time.
• Actively seeking process gaps and/or improvement opportunities and focusing on resolutions.
• Being a buddy to new colleagues (when required).
• Sharing your knowledge with less experienced colleagues (e.g. shadowing, training, identifying gaps).
• Checking the work of other colleagues to ensure accuracy (where required).

Skills and experience that will lead to success

• Spanish level - at least C1.
• English level – at least B2+.
• Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment.
• Proficiency in MS Office.
• Ability to measure, review and improve claims team performance.
• Very high attention to details.
• Ability to analyze data and check its accuracy.
• Good numerical skills.
• Ability to identify and respond to risks.
• Strong ability to think creatively.
• Excellent communication skills with client focus; understanding and applying appropriate communication style.