Claims Services Processing Specialist with Spanish

Aon Corporation; Kraków; On-site; PLN 60,000 - 90,000; Full time

Job summary

Aon is seeking a Claims Services Processing Specialist with Spanish to join our Kraków team. You will promptly review and process claims, ensuring accurate file quality, timely coverage analysis, and clear communications with insureds and stakeholders.

The role requires strong Spanish (C1) and English (B2+), plus proficiency in MS Office. You will identify risks, escalate issues, and contribute to process improvements while mentoring new colleagues and maintaining high attention to detail.

Qualifications

• Spanish language proficiency at C1 level.
• English language proficiency at B2+ level.
• Familiarity with claims management processes and market knowledge.
• Proficiency in MS Office.
• Strong attention to detail and numerical abilities.
• Ability to analyze data and ensure accuracy.
• Skill in identifying and responding to risks.
• Creative thinking and problem-solving skills.
• Excellent client-focused communication abilities.

Responsibilities

• Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
• Provide quality customer service, ensure file quality, timely coverage analysis, and clear communication with insureds.
• Maintain effective and timely communication with insureds, counsel, and other parties; prioritize exceptional customer service.
• Update parties with new facts and their impact on liability analyses and settlements.
• Identify daily operation risks and escalate issues to team managers or leaders.
• Serve as escalation point for process or product-related issues in daily operations.
• Focus on solving problems in difficult cases and escalation situations.
• Take ownership and perform responsibilities independently and on time.
• Seek process gaps and opportunities for improvement and work toward resolutions.
• Mentor new colleagues as needed and share knowledge (shadowing/training).
• Review colleagues' work to ensure accuracy where required.

Skills

Spanish C1

English B2+

MS Office

Data analysis

Attention to detail

Numerical skills

Risk awareness

Creative thinking

Client communication

Job description

Claims Services Processing Specialist with Spanish

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Promptly reviews and acts with urgency in establishing initial and subsequent contact with all parties and key stakeholders.
• Providing quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Effective and timely communication with insureds, insured general counsel, and making exceptional customer service a top priority.
• Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
• Identifying areas of the risk in daily operations and assessing their risk impact. Escalating any issues appropriately to the team manager and/or business leader.
• Acting as an escalation point for process, products related issues driven by daily operations.
• Focusing on problem solving in difficult cases and escalation situations.
• Taking ownership and performing your responsibilities independently and on time.
• Actively seeking process gaps and/or improvement opportunities and focusing on resolutions.
• Being a buddy to new colleagues (when required).
• Sharing your knowledge with less experienced colleagues (e.g. shadowing, training, identifying gaps).
• Checking the work of other colleagues to ensure accuracy (where required).

Skills and experience that will lead to success

• Spanish level - at least C1.
• English level – at least B2+.
• Functional knowledge and understanding; claims management process, market knowledge, legal and regulatory environment.
• Proficiency in MS Office.
• Ability to measure, review and improve claims team performance.
• Very high attention to details.
• Ability to analyze data and check its accuracy.
• Good numerical skills.
• Ability to identify and respond to risks.
• Strong ability to think creatively.
• Excellent communication skills with client focus; understanding and applying appropriate communication style.