Chat Support Agent

Oates Energy; Poland; Hybrid; PLN 134,000 - 165,000; Full time

Benefits offered by this job

Remote or hybrid work options

Professional growth opportunities

Supportive team environment focused on

Job summary

Oates Energy, Inc. is seeking a proactive Chat Support Agent within its Administration division to handle client inquiries via real-time chat. You will diagnose issues, document details, and collaborate across departments to improve service quality.

Ideal candidates have 1–3 years in customer service, strong written communication, and experience with CRM software. Remote or hybrid work options are available, with a competitive hourly rate.

Qualifications

• 1–3 years of customer service, support functions, or similar admin roles.
• Strong written communication abilities to explain complex details clearly.
• Analytical skills for problem solving and customer needs orientation.
• Ability to manage multiple chats efficiently without errors.
• Experience with CRM software and chat-based support.

Responsibilities

• Provide prompt and precise answers to client questions via real-time chat.
• Diagnose and fix problems concerning products, services, or accounts per SOPs.
• Record client communications and case details in the support system for tracking.
• Escalate complex issues to senior colleagues or other departments as needed.
• Maintain professional, compassionate tone while handling multiple chats.
• Stay updated on product changes, policies, and service announcements.
• Collaborate with other departments to identify trends and help improve workflows.

Skills

Written communication

Analytical thinking

Multitasking

Customer service experience

Tools

CRM software

Chat support tools

Job description

For over two decades, Oates Energy, Inc. has built a trusted reputation for delivering truly customized utility billing and submetering. Our track record of excellence includes long-standing partnerships with property owners and managers of multifamily communities and commercial properties nationwide. With a focus on collaboration, reliability, and flexibility, we’ve consistently achieved high customer satisfaction by providing customized utility billing and submetering services tailored to the unique needs of each client.

Our Administration division is looking for a committed and articulate individual to step into the Chat Support Agent position. As the main liaison for clients utilizing digital messaging channels, you will play a critical role in addressing their needs promptly and effectively. Success in this role hinges on your capacity to solve problems swiftly while projecting a friendly and professional attitude, which directly supports our brand image and drives customer satisfaction. This opportunity allows you to make a tangible impact on operational efficiency within a dynamic setting, blending technical competence with superior people skills.

Responsibilities

• Provide prompt and precise answers to client questions through real-time chat platforms.
  
• Diagnose and fix problems concerning products, services, or account credentials following standard operating procedures.
  
• Record all client communications and case specifics accurately in the support system for tracking and review.
  
• Refer complicated or unsolved situations to senior team members or appropriate departments as needed.
  
• Uphold a professional and compassionate approach while handling several chat conversations at once.
  
• Keep current with product updates, policy revisions, and service announcements to ensure accurate client guidance.
  
• Work alongside teams from other departments to spot recurring trends and recommend enhancements to support workflows.
  

Requirements

• Possess between one and three years of experience in customer service, support functions, or a similar administrative capacity.
  
• Demonstrate strong competence in chat-based support and familiarity with Customer Relationship Management (CRM) software.
  
• Exhibit superior written communication abilities capable of explaining intricate details simply and clearly.
  
• Show strong analytical skills for problem-solving and a dedicated focus on customer needs.
  
• Manage multiple tasks efficiently without compromising accuracy or attention to detail.
  
• Be fully equipped for remote or hybrid work arrangements with stable internet access.
  
• Receive a competitive salary package ranging from $26 to $32 per hour, determined by relevant experience.
  
• Competitive hourly compensation ($26–$32/hour)
  
• Flexible remote or hybrid work options
  
• Opportunities for professional growth and development
  
• Supportive team environment focused on work-life balance
  

EEO Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.