Chargeback Specialist — Fintech Dispute Expert

Colibrix Limited; Kraków, Warszawa; Híbrido; PLN 100 000 - 150 000; Tempo integral

Resumo da oferta

COLIBRIX ONE is seeking a Chargeback Specialist to manage end-to-end dispute processes within an acquiring environment, ensuring compliance with Visa and Mastercard rules. You will analyze transactions, prepare representments, and collaborate with banks and merchants to improve win rates.

Based in Kraków, this role offers exposure to risk mitigation, dispute prevention tools, and a fast-paced fintech setting with opportunities to grow within Risk, Settlement and Compliance teams.

Qualificações

• Minimum 2 years of dispute management experience.
• Strong understanding of Visa and Mastercard dispute rules.
• Fluency in English and Russian.
• Experience with dispute prevention/deflection tools is a plus.
• Attention to detail and strong organizational skills.

Responsabilidades

• Handle chargebacks in accordance with Visa and Mastercard rules.
• Manage full dispute lifecycle from first chargeback to arbitration.
• Analyze transaction data to prepare representments and supporting docs.
• Monitor disputes across diverse merchant portfolio and identify trends.
• Collaborate with Risk, Settlement, and Compliance teams to resolve issues.

Conhecimentos

Dispute management

Chargeback handling

Excel

Risk analysis

Communication

Formação académica

Higher education in banking or economics

Ferramentas

Ethoca

Verifi Order Insight

CDRN

RDR

Descrição da oferta de emprego

COLIBRIX ONE is seeking a Chargeback Specialist to manage end-to-end dispute processes within an acquiring environment, ensuring compliance with Visa and Mastercard rules. You will analyze transactions, prepare representments, and collaborate with banks and merchants to improve win rates.

Based in Kraków, this role offers exposure to risk mitigation, dispute prevention tools, and a fast-paced fintech setting with opportunities to grow within Risk, Settlement and Compliance teams.