Fraud Prevention Specialist (Card Disputes & Chargebacks)

Evotym; Polska; Híbrido; PLN 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Collaborative culture

High-impact role

Milestone recognition

Social benefits

Resumo da oferta

Evotym is seeking a Fraud Officer to take ownership of payment card disputes and help detect suspicious activity before it causes harm. You will investigate transactions and work with merchants and internal teams to strengthen fraud prevention.

The role involves communication with international clients and external stakeholders, developing and maintaining fraud policies, and ensuring robust controls in a scaling fintech environment.

Qualificações

• 3+ years in fraud prevention or chargeback management.
• Knowledge of Visa and Mastercard rules.
• Hands-on with fraud prevention systems and monitoring.
• Understanding of payment card fraud schemes.
• Ability to analyze large transaction data volumes.
• Fluent in Russian and English at least upper-intermediate.

Responsabilidades

• Manage the full dispute lifecycle, including chargebacks.
• Handle cases via Mastercard Mastercom and Visa Resolve Online.
• Monitor transactions for suspicious payments and trends.
• Investigate flagged transactions with merchants.
• Maintain case records and report fraud and disputes.
• Liaise with regulators on fraud prevention systems.
• Review onboarding of prospective partners’ websites.
• Develop and maintain department policies and procedures.

Conhecimentos

Fraud prevention

Chargebacks

Data analysis

English (upper-intermediate)

Russian (fluent)

Ferramentas

Mastercard Mastercom

Visa Resolve Online

Transaction monitoring systems

Descrição da oferta de emprego

About the Client

Our client is a growing payment services provider serving businesses in online industries. It offers payment acquiring, multi-currency accounts, currency exchange, and international payment services.

Role Overview

Take ownership of payment card disputes and help detect suspicious activity before it causes harm. As a Fraud Officer, you will investigate transactions, work with merchants and internal teams, and improve fraud prevention processes. The role involves communication with international clients and external stakeholders.

Key Responsibilities

• Manage the full transaction dispute lifecycle, including chargebacks.

• Handle cases through card network platforms, including Mastercard Mastercom and Visa Resolve Online.

• Monitor transactions for suspicious payments and emerging fraud trends.

• Work with merchants to investigate flagged transactions and verify their legitimacy.

• Maintain case records and report on confirmed fraud and incoming disputes.

• Liaise with regulatory authorities on fraud prevention systems and payment card disputes.

• Review and onboard prospective partners’ websites.

• Develop and maintain departmental policies and procedures.

Requirements

• At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management.

• Knowledge of Visa and Mastercard rules and requirements.

• Hands-on experience with fraud prevention systems and transaction monitoring.

• Solid understanding of payment card fraud schemes.

• Ability to analyze large volumes of transaction data and identify unusual activity.

• Upper-intermediate English or higher, and fluent Russian.

Key Soft Skills

• Strong analytical and critical-thinking skills.

• Clear communication and confidence when liaising with merchants and external stakeholders.

• Sound judgement and a structured approach to investigating complex cases.

• Ability to manage competing priorities and meet deadlines.

What We Offer

• Competitive salary aligned with experience.

• Collaborative and transparent team culture.

• High-impact role in a scaling fintech company.

• Recognition of personal milestones and achievements.

• Social benefits.