Key Account Manager

Colibrix One; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

English classes

Spanish classes

Training reimbursement

Job summary

Colibrix One seeks a Key Account Manager to build lasting merchant relationships and collaborate across departments in a fast-paced fintech setting. You will understand client needs deeply and translate them into actionable plans with internal teams.

You will advise on products and services, manage onboarding, and maintain a central client database while ensuring excellent service and growth opportunities for merchants.

Qualifications

• Requires client-facing, B2B experience and strong communication abilities.
• Fluency in English; additional languages are a plus.
• Strategic and analytical thinking with ability to prioritize workload.

Responsibilities

• Manage client onboarding and initial documents review.
• Advise customers on products and services.
• Establish and maintain sustainable client relationships.
• Maintain and update the client database.
• Serve as single point of contact for merchants and coordinate with finance, compliance, and operations.
• Anticipate needs and work with internal teams to drive improvements and innovation.

Skills

Client experience

Communication skills

Strategic thinking

Analytical thinking

Time management

English fluency

Education

Business management / Economics degree

Job description

Join COLIBRIX ONE - Innovating the Future of Payments

At COLIBRIX ONE*, we're building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:

• Global card processing
• Digital wallet infrastructure
• Cross-border merchant accounts
• Alternative payment methods (APMs)
• Corporate accounts for legal entities

We're a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we're looking for talented professionals who are ready to shape the future of fintech.

At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we'd love to hear from you.

About the Role

As a Key Account Manager at Colibrix One, you'll play a vital role in building strong, lasting relationships with merchants, collaborating across departments, and driving innovation through a deep understanding of client needs. This is a client-facing, strategic position ideal for someone who thrives in a fast-paced fintech environment and is passionate about delivering exceptional service.

Key Responsibilities:

• Manage client onboarding, including gathering and conducting an initial review of documents
• To advise our customers regarding products and services
• To establish sustainable customer relations
• To maintain and update the client database
• Act as a single point of contact for the merchant and facilitate dialogue between them and the different departments in finance, compliance, and operations
• Anticipate client needs, and the challenges they face, and work with the internal team to develop action plans for addressing issues and ideas that drive innovation and best practices

Your Profile:

• Passion for providing the best client experience
• Excellent communication skills, the ability to persuade and voice your opinion
• Dedicated, motivated, and confident personality is driven by personal achievements and accomplishments
• Previous experience in client-oriented role in the B2B sector
• Strategic and analytical thinking
• Ability to prioritize own workload and work with minimum supervision
• To be able to challenge established norms and proactively seek improvements and better solutions

What You Need to Succeed in This Role:

• 1+ years' experience preferably within a regulated entity in a similar role in a banking, payments
• Higher education: Business management, Economy, or other would be an advantage
• Experience working in a fast-paced environment
• Excellent written communication skills and ability to convey complex information in a clear, understandable way for the audience
• Fluency in English (proficiency in additional languages is considered an asset)

What We Offer:

• Opportunity to shape the future of fintech solutions within a growing company
• A collaborative and supportive team environment
• English / Spanish classes
• Opportunity to receive reimbursement for work-related training/courses

Salary Range:

* This position is offered within the COLIBRIX ONE. Employment will be under the appropriate legal entity based on the role and location.