CFIN/SAP4HANA Key User

USTBC ABB Installation Products Inc.; Kraków; On-site; PLN 110,000 - 170,000; Full time

Job summary

ABB Installation Products Inc. is seeking a Training Specialist to support the O2C stream with CFIN and SAP4HANA. You will implement UATs, develop training materials, and educate end-users on system processes and best practices.

You will interact with business leaders and learners to understand needs, deliver effective trainings, and drive continuous improvements in finance system usage. This role is based in Kraków and entails hands-on SME-level responsibilities.

Qualifications

• 5+ years of experience in order to cash (O2C) processes.
• Solid understanding of O2C processes and practical knowledge of CFIN and SAP4Hana environment for configuration of SAP4HANA Finance into the system.
• Ability to transfer knowledge, train others, support end-users and support ongoing improvement in technical aspects of CFIN and SAP4HANA
• Advanced proficiency with the MS Office and O365 suite
• Proficiency in the English language
• Problem-solving mindset, solid organizational and interpersonal skills
• Good communication skills - end user interaction, user training, conducting workshops
• Project management exposure and prior experience developing training materials and documenting processes will be an asset

Responsibilities

• Facilitating learning through multiple delivery methods to onboard new hires and upskill end-users.
• Training users on O2C processes and system use; create and maintain manuals, docs and SOPs.
• Engage with leaders, users and partners to understand needs and deliver solutions.
• Participate in testing (UAT) activities and promote process improvements.
• Act as SME for CFIN and SAP4HANA to assist curriculum development and content updates.
• Translate system functionality into simple business language for users.
• Provide one-on-one coaching and feedback to learners; document solutions.
• Serve as first-level support for end-user technical/process issues.

Skills

O2C processes

SAP4HANA

CFIN knowledge

Training delivery

MS Office

English fluency

Tools

O365

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Process Excellence Team Lead

Your role and responsibilities

Reporting to the Global AutoBank&Process Excellence Manager providing key support for the whole O2C Stream in the area of CFIN and SAP4HANA. You will be involved in CFIN and SAP4HANA implementation, UATs and post implementation "service". Crucial part of the role would be ongoing contact with O2C end users to understand and address better their needs and provide trainings answering technical aspects of CFIN and SAP4Hana.

• Facilitating learning through a variety of delivery methods to onboard new hires and upskill end-users. This could include classroom Instruction, virtual training, team meetings, on-line learning debriefs, practical labs, peer to peer coaching, and train-the-trainer sessions
• Training users on O2C processes and appropriate system use. Creating and maintain user manuals, documentation and SOPs as needed
• Engaging with business leaders, users and partners to understand processes, needs, challenges and deliver solutions, and/or issue resolution during activities such as adapt to standard, process reviews, etc.
• Participating in testing (UAT) activities as needed and initiate or promote sustainable process improvements
• Acting as a Subject Matter Expert (SME) for CFIN and SAP4HANA to assist in curriculum development - including revisions to existing course content and new material creation
• Communicating process and related system CFIN and SAP4HANA changes to users, including 'translating' system functionality into simple business relevant language
• Working one-on-one with learners to identify areas of skill and opportunities. Seeking input from and provide feedback to learners to aid with knowledge transfer and behavior change
• Serving as 1st level of support for end users technical / process issues, answering questions, enabling/documenting solutions and/or escalating as appropriate

Qualifications for the role

• 5+ years of experience in order to cash (O2C) processes
• Solid understanding of O2C processes and practical knowledge of CFIN and SAP4Hana environment for configuration of SAP4HANA Finance into the system
• Ability to transfer knowledge, train others, support end-users and support ongoing improvement in technical aspects of CFIN and SAP4HANA
• Advanced proficiency with the MS Office and O365 suite
• Proficiency in the English language
• Problem-solving mindset, solid organizational and interpersonal skills
• Good communication skills - end user interaction, user training, conducting workshops
• Project management exposure and prior experience developing training materials and documenting processes will be an asset

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?