Business Transformation Manager (GBS, SSC, Consulting)

Capgemini; Kraków; On-site; PLN 300,000 - 540,000; Full time

Benefits offered by this job

Company car

Yearly financial bonus

Private medical care (Medicover) with附

Life insurance

NAIS benefit platform access

Leadership development programs

Job summary

Capgemini Polska seeks an experienced Transformation Manager to support global Clients in end-to-end GBS journeys, leading transformations from design to delivery. You’ll drive projects end-to-end, manage planning, budgets, risks, and deliverables, and facilitate client workshops while shaping Capgemini’s transformation capabilities.

We’re looking for a senior professional with 10+ years in transformation, strong stakeholder skills, and fluency in English; French or German is a plus.

Qualifications

• At least 10 years of relevant professional experience including at least 5 years in implementing new Service Delivery Models (GBS, SSC, BPO, hybrid, BOT).
• Deep understanding of GBS concepts, trends and methodologies, including location strategy, governance models, performance management, organizational design and Continuous Improvement.
• Proven experience in Strategy and Transformation programs, including both client delivery and sales activities.
• Strong Project and Transformation Management experience, with a proven track record of successful end-to-end project delivery (project management certification will be an asset).
• Strong leadership and stakeholder management skills, with the ability to take ownership, influence stakeholders and effectively navigate complex environments.
• Strong analytical and problem-solving capabilities, combined with a results-driven mindset and determination to overcome challenges and continuously improve outcomes.
• Knowledge of MS Office (Excel and PowerPoint), Project Management Tools (e.g.: MS Projects), Business Process Modelling tools (Aris, MS Visio)
• Fluent English, (French or German would be an asset)

Responsibilities

• Lead and deliver transformation projects end-to-end, ensuring delivery on time, within budget and to the expected quality standards.
• Manage key project activities, including project planning, resource allocation, financials, progress reporting, risk management and mitigation.
• Plan and facilitate client workshops, develop high-quality project deliverables and ensure effective feedback throughout the project lifecycle.
• Participate in the end-to-end sales process, including proposal development, from the initial client request through final submission and potential project delivery.
• Build and maintain strong relationships with key internal and external stakeholders, ensuring effective collaboration and stakeholder engagement.
• Develop transformation agendas for new and existing clients and actively contribute to the development of Capgemini’s offerings, products and transformation capabilities.

Skills

GBS

Transformation management

Project management

Stakeholder management

Change management

Sales support

Leadership

MS Office

MS Projects

Aris

MS Visio

Excel

PowerPoint

Tools

MS Projects

Aris

MS Visio

Excel

PowerPoint

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Transformation Manager you will be supporting our global Clients in the end-to-end GBS journey. Depends on your skill set and your strengths you might play a various role in the transformation projects starting from GBS TOM design, leading large-scale transformations, overall Project Management, Change Management, and communication.

We seek experienced, focused, and inspired individuals who have the special power to build the close, trusting relationships that are key to delivering the seamless and efficient services that Clients expect from Capgemini.

Your tasks

• Lead and deliver transformation projects end-to-end, ensuring delivery on time, within budget and to the expected quality standards.
• Manage key project activities, including project planning, resource allocation, financials, progress reporting, risk management and mitigation.
• Plan and facilitate client workshops, develop high-quality project deliverables and ensure effective feedback throughout the project lifecycle.
• Participate in the end-to-end sales process, including proposal development, from the initial client request through final submission and potential project delivery.
• Build and maintain strong relationships with key internal and external stakeholders, ensuring effective collaboration and stakeholder engagement.
• Develop transformation agendas for new and existing clients and actively contribute to the development of Capgemini’s offerings, products and transformation capabilities.

Your profile

• At least 10 years of relevant professional experience including at least 5 years in implementing new Service Delivery Models (GBS, SSC, BPO, hybrid, BOT) and related service components.
• Deep understanding of GBS concepts, trends and methodologies, including location strategy, governance models, performance management, organizational design and Continuous Improvement.
• Proven experience in Strategy and Transformation programs, including both client delivery and sales activities.
• Strong Project and Transformation Management experience, with a proven track record of successful end-to-end project delivery (project management certification will be an asset).
• Strong leadership and stakeholder management skills, with the ability to take ownership, influence stakeholders and effectively navigate complex environments.
• Strong analytical and problem-solving capabilities, combined with a results-driven mindset and determination to overcome challenges and continuously improve outcomes.
• Knowledge of MS Office (Excel and PowerPoint), Project Management Tools (e.g.: MS Projects), Business Process Modelling tools (Aris, MS Visio)
• Fluent English, (French or German would be an asset)

What You'll Love About Working Here

• Practical benefits: company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Power to build a sustainable, more inclusive future: Be the change and engage in our initiatives like IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting or Grant Program.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com