Business Transformation Expert

CBRE; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Stable employment conditions

Career advancement program

International programs

Work from home support

Private medical healthcare

Life insurance

Multisport card

Chillout room

CSR initiatives

Job summary

CBRE Business Services Organisation (CBRE BSO) in Warsaw is seeking a Business Transformation Expert to support the full project lifecycle, from discovery to delivery and stabilisation. You will coordinate workstreams, collect data, and maintain artefacts with a focus on quality and timely delivery.

The role requires 2–4 years of PMO/BA experience, strong English, and proficiency with MS Office and GenAI tools. Benefits include career development and a collaborative, international environment.

Qualifications

• 2–4 years of professional experience in a PMO, business analyst, process improvement, transformation support.
• Strong organizational skills with the ability to manage multiple parallel workstreams, deadlines, and stakeholders.
• High attention to detail and a genuine care for the quality of documentation and data.
• Solid proficiency in MS Office and comfortable using GenAI tools (e.g. Copilot, Claude) to accelerate research, drafting, and analysis.
• Strong written and spoken English — able to draft clear meeting notes, status updates, and first‑draft executive materials.
• Foundational understanding of Lean / Six Sigma concepts (Yellow or Green Belt is a plus, not required).

Responsibilities

• Coordinate day‑to‑day activities across assigned transformation workstreams, tracking tasks, owners, deadlines, dependencies, and risks.
• Maintain project plans, RAID logs, action trackers, and decision logs.
• Organise and prepare workshops, working sessions, and stakeholder meetings — including agendas, pre‑reads, logistics, and follow‑ups.
• Capture accurate meeting minutes, decisions, and action items; follow up with owners to ensure timely closure.
• Support onboarding of new team members and external consultants to the project environment.
• Draft, format, and maintain transformation documentation: process maps, SOPs, RACI matrices, playbooks, business requirement documents.

Skills

PMO experience

Business analyst

Process improvement

Transformation support

MS Office

GenAI tools (Copilot, Claude)

Tools

MS Office

GenAI tools (Copilot, Claude)

Job description

CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Business Transformation Expert

As a Business Transformation Expert, you will be the execution backbone of the Business Transformation Office (BTO). You will support Transformation Leads across the full project lifecycle — from discovery and analysis, through design, to delivery and post-go-live stabilisation. Your focus will be on coordination, documentation, data gathering, tracking and reporting, ensuring that transformation initiatives run smoothly, on time, and with high-quality artefacts. This is a hands‑on role for someone who is highly organised, detail‑oriented, and eager to develop into a future Transformation Lead.

What You'll Do

• Project Coordination
• Coordinate day‑to‑day activities across assigned transformation workstreams, tracking tasks, owners, deadlines, dependencies, and risks.
• Maintain project plans, RAID logs (Risks, Assumptions, Issues, Dependencies), action trackers, and decision logs.
• Organise and prepare workshops, working sessions, and stakeholder meetings — including agendas, pre‑reads, logistics, and follow‑ups.
• Capture accurate meeting minutes, decisions, and action items; follow up with owners to ensure timely closure.
• Support onboarding of new team members and external consultants to the project environment (tools, templates, ways of working).
• Documentation and Process Artefacts
• Draft, format, and maintain transformation documentation: process maps, SOPs, RACI matrices, playbooks, business requirement documents, and knowledge transfer materials.
• Support process discovery by shadowing SMEs, taking structured notes, and translating them into first‑draft process maps (BPMN) or narrative descriptions.
• Maintain the BTO template library, ensuring standards, version control, and consistency across projects.
• Prepare and format executive presentations, status decks, and steering committee materials under the guidance of Transformation Leads.
• Ensure all project artefacts are stored, tagged, and accessible in the agreed repositories (SharePoint, Teams, project tools).
• Data, Tracking and Reporting
• Collect, clean, and consolidate operational and financial data required for baselining, business cases, and benefit tracking.
• Support the preparation of business cases by gathering inputs, populating financial models, and running basic sensitivity analyses under supervision.
• Produce weekly and monthly status reports, dashboards, and KPI trackers for individual projects and the BTO portfolio.
• Track realised savings, efficiency gains, and automation benefits versus baseline; flag deviations early.
• Maintain the BTO project pipeline and portfolio tracker, keeping status, RAG, milestones, and financials up to date.

What You'll Need

• 2–4 years of professional experience in a PMO, business analyst, process improvement, transformation support.
• Strong organizational skills with the ability to manage multiple parallel workstreams, deadlines, and stakeholders.
• High attention to detail and a genuine care for the quality of documentation and data.
• Solid proficiency in MS Office and comfortable using GenAI tools (e.g. Copilot, Claude) to accelerate research, drafting, and analysis.
• Strong written and spoken English — able to draft clear meeting notes, status updates, and first‑draft executive materials.
• Foundational understanding of Lean / Six Sigma concepts (Yellow or Green Belt is a plus, not required).

Company Benefits And Perks

• Stable employment conditions
• Career advancement program
• A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory.
• Workplace Culture – Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.
• Wellbeing actions – Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups)
• Making a Change in the Word surrounding you – Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)
• Attractive package of benefits – Private medical healthcare, life insurance, multisport card and MORE
• International Environment – Experience growing in multilingual community where diversity is cherished

Work based on employment contract in the international company with stable position on the labour market.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)"

As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website https://www.cbre.pl/o-nas/spoleczna-odpowiedzialnosc-biznesu/procedury

DISCLAIMER

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job