HR ServiceNow Project Test Lead

CBRE; Warszawa; Hybrid; PLN 156,000 - 257,000; Full time

Benefits offered by this job

Stable employment

Career advancement

Internal courses

Chillout room

Wellbeing initiatives

CSR initiatives

Private medical

Life insurance

Multisport card

International environment

Multilingual community

Job summary

CBRE Business Services Organisation in Warszawa is seeking an HR ServiceNow Test Lead for a 12-month fixed-term contract. You will deliver end-to-end testing management for HRSD ServiceNow within a defined transformation program, collaborating with People Process Towers and People Services Teams to ensure successful delivery of platform testing.

The role requires 3+ years in HR systems and ServiceNow testing, a Bachelor's degree in a related field, and the ability to lead testing, develop test

Qualifications

• 3+ years of experience with People Systems and Processes including HR ServiceNow.
• Experience leading HR systems testing- HRSD ServiceNow desirable.
• Bachelor's degree in People, IT, or related field.
• Previous experience as a HR Systems Business Analyst or Test Lead is a plus.
• Experience with functionality design requirements and best-practice implementation.
• Experience guiding initiatives and stakeholders through change and process improvement.
• Experience in Shared Services or centralized operating environment for a global company.

Responsibilities

• Provide guidance and direction for HRSD ServiceNow platform testing including case, portal and knowledge solutions and support through to implementation and Hypercare.
• Gather requirements for enhanced functionality, procedures, processes, workflows, approver levels and decision points.
• Develop test scripts and UAT across the program and produce testing analytics.
• Apply design, documentation and implementation techniques to deliver world-class process solutions, including requirements, testing and migration protocols.

Skills

HR ServiceNow

HR systems testing

Change management

Stakeholder management

Education

Bachelor's degree (BA/BS) in People, IT, or related field

Job description

CBRE Business Services Organisation (CBRE BSO) is a part of CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Job Title

HR ServiceNow Test Lead (12 months fixed term contract)

About The Role

As a CBRE HR ServiceNow Test Lead, you will will be responsible for delivering on testing initiatives within a defined transformation programme.

The role is responsible for delivering successful end to end management of HR ServiceNow platform testing related to the transformation program. The role will collaborate with other People Process Towers and People Services Teams to ensure successful delivery of platform testing when using ServiceNow (Case Management and Knowledge).

What You’ll Do

• Responsible for providing guidance and direction to project and people team members for all HRSD ServiceNow platform testing including case, portal and knowledge solutions and following through to implementation and Hypercare
• Ensuring full gathering of requirements for enhanced functionality, procedures/protocols, process and workflows, approver levels and decision points
• Own and manage the development of test scripts and UAT across the program including production of associated testing analytics
• Leverages design, documentation, and implementation techniques to deliver world-class process solutions, including business requirements, testing, documentation, and production migration protocols.

What You’ll Need

• 3+ years of experience with People Systems and Processes which must include HR ServiceNow.
• Experience in leading HR systems testing- experience with HRSD ServiceNow-desirable
• Bachelor's degree (BA/BS) in People, IT, or a related field of study
• Previous experience as a HR Systems Business Analyst or Test Lead is nice to have
• Experience with functionality design requirements and implementation of best practice.
• Experience guiding initiatives and stakeholders though change and process improvement.
• Experience working within a Shared Services or centralized operating environment for a global company.

Company Benefits And Perks

Work based on employment contract in the international company with stable position on the labour market

• Stable employment conditions
• Career advancement program
• A chance to learn from the best by attending internal courses and taking part in international programs to experience how we work in different places in the world. Additionally, we offer a career coach advisory.
• Workplace Culture
• Support from our side in terms of working from home as well as comfortable office with chillout room, entertainment room, creative labs and beautiful terrace are making our office a place you want to be. We are well located nearby Wilanowska metro station.
• Wellbeing actions
• Environment where we care about your wellbeing by health and leisure initiatives (sport interest groups)
• Making a Change in the Word surrounding you
• Occasion to make an impact by taking part in our initiatives (CSR, ECO friendly approach)
• Attractive package of benefits
• Private medical healthcare, life insurance, multisport card and MORE
• International Environment
• Experience growing in multilingual community where diversity is cherished

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Please include the following statement in your application: " I agree to the processing of personal data provided in this document for realizing the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)"

As part of our commitment to compliance and ethical business practices, our company has implemented internal reporting procedures in accordance with the Whistleblowers Protection Act of June 14, 2024. Detailed information regarding our internal reporting procedures can be found on our company website https://www.cbre.pl/o-nas/spoleczna-odpowiedzialnosc-biznesu/procedury

DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job