Business Support Supervisor with Dutch

Ernst & Young Advisory Services Sdn Bhd; Wrocław; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Continuous learning

Career growth opportunities

Diverse and inclusive culture

Transformative leadership

Job summary

EY GDS Poland is seeking a Business Services Support Supervisor to build and maintain a robust team support structure for internal clients in Wroclaw. You will supervise the Executive Assistants team, manage service delivery, and partner with onshore teams to ensure smooth operations.

You should have proven client management and people leadership experience, fluent English and Dutch, and the ability to navigate a dynamic matrix organization.

Qualifications

• Experience leading or supervising a team in a global services environment.
• Proven ability to manage stakeholder expectations.
• Strong English language skills, both written and spoken.
• Ability to work in a dynamic matrix organization.
• Proficiency in MS Office (Word, PowerPoint, Excel).

Responsibilities

• Build and maintain exceptional relationships with customers.
• Own, monitor and maintain team performance using established processes.
• Define strategies to develop and enhance service offerings and revenue opportunities.
• Identify training needs and ensure support for all team members.
• Contribute to improvements of tools, systems and procedures.
• Monitor instructions and workflow to ensure efficient operations.

Skills

People management

Client management

Tools

MS Word

PowerPoint

Excel

Job description

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

EY is on a journey to transform its positive impact by becoming an accelerator of inclusive growth, advancing innovation and practices that enable as many people as possible to contribute to, and share in the benefits of, economic growth.

Due to the growth of our businesses, we are looking for a Business Services Support Supervisor, who will be responsible for building and maintaining a comprehensive team support structure for our internal clients.

Your rove Assistants services team to ensure the smooth functioning of the operations.le will be to supervise Executive Assistants team, manage the service delivery needs and operations of the team from Wroclaw, Poland. You will have proven experience of client management, people management and the ability to handle and resolve service delivery concerns. You will work closely with the onshore teams and other members of the ExecutiveAssistants services team to ensure the smooth functioning of the operations.

Joining EY Global Delivery Services Poland, you will become part of a very dynamic team with the possibility to make your mark. So whenever you are interested in being right at the heart of that challenge, we have interesting opportunities for you.

Your key responsibilities

• Build and maintain exceptional and strong relationships with customer
• Own, monitor and maintain the performance of Executive Assistants team using established ways of working and making Exceptional Client Service (ECS) a normal way of doing business
• Define strategies to develop and enhance existing service offerings, revenue opportunities with plans in place, e.g. resource requirements, to deliver those services
• Identify, evaluate and assess individual training and development areas for all members of the team. Ensure appropriate level of support is in place for all team members. Ensure our performance management processes are in place and embedded across the team
• Actively contribute to improvements of the tools, systems and procedures used by the Executive Assistants team. Identify issues and propose solutions
• Actively monitor and analyze instructions, workflow and assignments to ensure the operations of the team is run efficiently. Anticipate future resource requirements.

Skills and attributes for success

• Previous work and operational/supporting services related experience in a global environment
• Previous experience as a counsellor and/or team’s coordinator (team leader/supervisor or any other managerial role)

To qualify for the role you must have

• Fluent English (written and oral) at least C1
• Fluent Dutch (written and oral)
• Minimum 3 years relevant work experience as people leader or a similar role
• Strong people management skills, being a transformative and open minded leader
• Strong stakeholder management, including listening to concerns and influencing actions
• Understanding of business environment for such services, ability to investigate on new opportunities for promotion and offering for new clients
• Ability to cooperate in a dynamic and matrix organization undergoing a constant transformation
• Exceptional communication and interpersonal skills - both written and oral
• Ability to adjust to multiple demands, shifting priorities and rapid change
• Strong problem-solving and analytical abilities
• Proficiency in fundamental MS office systems: MS Word/PowerPoint/Excel

Ideally, you’ll also have

• Proven experience of working within a global environment, across borders with people from other cultures
• Demonstrable ability to interact with leadership, stakeholders and peers
• French or German will be an asset

What we look for

We are interested in hiring a team leader/coordinator experienced in the operational and people management area, who will not only lead a team but will also take full ownership to build and drive the role and whole operational support structure.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.