Business Architect

HSBC Holdings plc; Kraków; On-site; PLN 177,000 - 223,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office set-up reimbursement (up 0

Cafeteria platform

Employee assistance program

PPK contributions

Corporate events

CSR initiatives

Nursery discounts

Training & education support

Social fund

Flexible working hours

Free parking

Job summary

HSBC Holdings plc in Kraków is seeking a Business Architect to join the UK Change Execution team. You will collaborate with senior architects and stakeholders to translate priorities into architecture products and drive discovery and design.

You will map processes and journeys, analyze data, and develop practical options with clear rationale. The role emphasizes collaboration across business, operations, and technology, with opportunities to influence strategy and delivery.

Qualifications

• Experience in business architecture, business analysis, or transformation.
• Knowledge of capabilities, value streams, and customer journeys.
• Skilled in interviewing, workshops, observation, and process mapping.
• Ability to present findings with clear visuals and concise narratives.

Responsibilities

• Translate business priorities into outcomes and early ideas.
• Perform current-state discovery through interviews and workshops.
• Map processes, journeys, capabilities, and dependencies.
• Analyze data to identify pain points, gaps, and improvements.
• Develop practical options with requirements and next steps.
• Apply business architecture concepts like value streams and operating models.
• Support impact assessments across people, process, tech, data and controls.
• Communicate findings with visuals and narratives during discovery sessions.

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

UK Change Execution is part of the HSBC UK Chief Operating Office and enables transformational change across HSBC UK guided by our strategic ambitions and delivered through agile ways of working. We have an opportunity for a Business Architect within the UK Change Execution team. Working with Senior Business Architects and business, technology and change stakeholders you will support strategic discovery, translate business priorities into clear architecture outputs and help connect strategy to change activity. You will take ownership of defined discovery, analysis and design deliverables, applying established business architecture methods while building your experience across the wider practice.

What you’ll do

• Support strategic discovery by helping translate business priorities into clear outcomes, objectives and early ideas
• Conduct current-state discovery through interviews, workshops, observation, document analysis and review of available data
• Map processes, customer journeys, capabilities, stakeholders and dependencies using agreed methods and standard notation
• Gather, structure and analyse qualitative and quantitative information to identify pain points, duplication, gaps and improvement opportunities
• Help develop early ideas into practical options, requirements, features and next steps, highlighting assumptions, risks, trade-offs and dependencies
• Apply business architecture principles including capability mapping, value streams, customer journeys and target operating models
• Support impact assessments across people, process, technology, data and controls, identifying implications for customers, colleagues and the organisation
• Communicate findings through clear visualisations, structured artefacts and concise storytelling, supporting discovery sessions where appropriate

What you need to have to succeed in this role

• Bring experience in business architecture, business analysis, process improvement, transformation or a related discipline with practical structured discovery and analysis experience
• Apply business architecture concepts including capabilities, value streams, customer journeys and target operating models
• Use interviews, workshops, observation, document analysis and process or journey mapping to understand a current state
• Demonstrate analytical and problem‑solving skills, organising incomplete information, identifying themes and dependencies and drawing evidence‑based conclusions
• Develop practical options from early ideas and consider impacts across people, process, technology, data and controls
• Communicate and facilitate effectively, presenting findings through accessible visualisations and concise written or verbal narratives
• Collaborate with colleagues across business, technology, change, operations and customer experience, asking questions and constructively challenging assumptions
• Use business architecture or modelling tools and standard notation, or bring equivalent demonstrable experience, with familiarity with Agile, Design Thinking or Lean methods

What we offer

The pay range for this role is 15,858 PLN – 20,000 PLN monthly, gross.

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One‑time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please let us know.