Business Analyst - RPA (fixed-term)

Aon Corporation; Kraków; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Aon sp. z o.o. in Kraków is seeking a seasoned Business Analyst to drive requirements gathering and documentation for automation initiatives, including RPA and intelligent document processing. You will lead an analytics team and collaborate with product owners, developers, and other partners in an agile setting.

The role emphasizes creating clear user stories, prioritizing requirements, and enabling continuous improvement across projects while supporting hybrid and remote work options.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 5-10 years of experience as a Business Analyst in an agile environment, preferably with experience in the insurance broking industry.
• Strong understanding of insurance broking and related processes.
• Proven ability to capture and translate complex business requirements into actionable user stories and technical specifications.
• Familiarity with agile frameworks such as Scrum or Kanban.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.

Responsibilities

• Oversees and leads a team of business analysts to ensure consistent, high-quality delivery of analysis and documentation across projects.
• Establishes, communicates, and enforces guidelines, principles, and standards for business analysis practices, mentorship and oversight so that all analysts adhere to common methods and deliver repeatable, reliable outcomes.
• Collaborate with partners, including product owners, clients, and development teams, to elicit, document, and prioritize business and functional requirements for automation initiatives.
• Act as a liaison between business and technical teams, ensuring clear communication of requirements and user stories. Participate actively in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
• Write clear, concise, and testable user stories as well as acceptance criteria that align with business objectives and technical capabilities.
• Analyze current business processes, identify problems, and propose improvements that can be achieved through low-code solutions. Assist in the development and optimization of business workflows.
• Engage with internal and external collaborators to gather insights, resolve ambiguities, and ensure alignment on project goals. Provide periodic updates on project progress and any changes in scope.
• Develop and maintain comprehensive project documentation, including requirements specifications, user manuals, and training materials.
• Actively contribute to the continuous improvement of the agile development process and the efficiency of the business analysis function within the organization.

Skills

Business analysis

Agile / Scrum Kanban

Stakeholder management

Communication skills

Analytical thinking

Education

Bachelor’s degree in Business Administration, Information Technology, or a related field

Job description

Posting Description

Aon sp. z o.o.

Business Analyst - RPA (fixed-term)

We are seeking a skilled and motivated Business Analyst to join our team. In this role, you will be responsible for assembling, analyzing, and documenting requirements to support initiatives involving various automation technologies including but not limited to low code automation, Robotic Process Automation and intelligent document processing. You will work closely with product owners, developers, and other partners in an agile environment to deliver innovative solutions tailored to the insurance broking industry. Our office is located in Krakow, and we are open to both 50/50 hybrid and fully remote working environment.

Aon is a business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Business Analysis Governance - Oversees and leads a team of business analysts to ensure consistent, high‑quality delivery of analysis and documentation across projects. Establishes, communicates, and enforces guidelines, principles, and standards for business analysis practices, mentorship and oversight so that all analysts adhere to common methods and deliver repeatable, reliable outcomes.
• Requirement Gathering: Collaborate with partners, including product owners, clients, and development teams, to elicit, document, and prioritize business and functional requirements for automation initiatives.
• Agile Collaboration: Act as a liaison business and technical teams, ensuring clear communication of requirements and user stories. Participate actively in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
• User Story Development: Write clear, concise, and testable user stories as well as acceptance criteria that align with business objectives and technical capabilities. Ensure stories are ready for development with appropriate acceptance criteria.
• Process Analysis: Analyze current business processes, identify problems, and propose improvements that can be achieved through low-code solutions. Assist in the development and optimization of business workflows.
• Stakeholder Management: Engage with internal and external collaborators to gather insights, resolve ambiguities, and ensure alignment on project goals. Provide periodic updates on project progress and any changes in scope.
• Documentation: Develop and maintain comprehensive project documentation, including requirements specifications, user manuals, and training materials.
• Continuous Improvement: Actively contribute to the continuous improvement of the agile development process and the efficiency of the business analysis function within the organization.

How this opportunity is different

The Automation COE employs brand new technologies, including robotic process automation, low-code application development, and digital document management, to streamline and improve our internal processes. Our mission is to support Risk and Human Capital colleagues globally by implementing innovative automation solutions that drive efficiency, reduce operational costs, and improve service delivery.

Skills and experience that will lead to success

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• 5-10 years of experience as a Business Analyst in an agile environment, preferably with experience in the insurance broking industry
• Strong understanding of insurance broking and related processes.
• Proven ability to capture and translate complex business requirements into actionable user stories and technical specifications.
• Familiarity with agile frameworks such as Scrum or Kanban.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.

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