Business Analyst (M/F/D)

DSV - Global Transport and Logistics; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Corporate gym

Yoga in the office

Parking space

Job summary

DSV - Global Transport and Logistics is seeking a Process Automation & Business Intelligence professional to identify optimization opportunities, develop automation strategies, and document clear requirements for delivery teams. You will work with business units to apply data-driven improvements and ensure delivery aligned with security standards.

The role sits in the GBS Power BI Center of Excellence, collaborating with analysts, developers, and process owners to standardize reporting and

Qualifications

• Experience analyzing and documenting business processes with clear visuals (BPMN).
• Ability to gather, structure, and validate requirements for development-ready docs.
• Strong communication with business stakeholders and technical teams.
• Bachelor’s or Master’s degree in IT, logistics, business, or related field.
• Fluent English, both spoken and written.

Responsibilities

• Analyze end-to-end processes to identify optimization and automation opportunities.
• Own automation and digital solution recommendations with benefits and risks.
• Elicit and document requirements ready for development (BRD, user stories, acceptance criteria).
• Bridge business and development teams through analysis to go-live.
• Support post-implementation value tracking and continuous improvement.

Skills

Process analysis

Business process mapping

Stakeholder communication

Requirements gathering

BRD/User stories

English proficiency

Education

Bachelor’s or Master’s degree in IT / logistics / business

Tools

Power BI

SQL basics

Low-code tools

Job description

Job Req Number: 119916

Time Type: Full Time

The Process Automation & Business Intelligence Department is responsible for supporting DSV GBS by identifying, designing, and delivering automation, analytics, and digital solutions across various business areas. Our goal is to eliminate repetitive and time‑consuming tasks, improve process quality, reduce Average Handling Time (AHT), and support more efficient and standardized ways of working.

The department consists of three teams: Business Process Analytics, Development, and Maintenance. The department also serves as the Power BI Center of Excellence (CoE) for GBS, supporting reporting standards, best practices, and analytical solutions.

Responsibilities

• Analyze end-to-end business processes to identify optimization, standardization, automation, or elimination opportunities, supported by data and measurable impact
• Own automation and digital solution recommendations, including expected benefits, risks, and alternative approaches
• Elicit, structure, and validate business requirements in close cooperation with Business Process Owners, ensuring development-ready documentation (BRD, user stories, acceptance criteria)
• Act as a trusted advisor to business units by proactively identifying improvement opportunities and guiding stakeholders toward suitable automation, analytics, or AI solutions
• Evaluate and apply emerging automation, data, and AI technologies to real business problems in alignment with architectural and security standards
• Serve as the primary bridge between business and development teams, supporting delivery from analysis through UAT and go-live
• Support post‑implementation value tracking and continuous improvement initiatives

Requirements

• Minimum 2 years of experience in a similar role (Business Analyst, Process Analyst, Automation Analyst or equivalent)
• Experience in analysing and documenting business processes, including creating clear visual process maps (e.g. BPMN, As‑Is / To‑Be)
• Strong communication skills, with the ability to work effectively with both business stakeholders and technical teams
• Proven ability to gather, structure, and validate business requirements and translate them into clear, development‑ready documentation
• Ability to understand business needs and challenge them constructively to propose feasible and valuable solutions
• Bachelor’s or Master’s degree, preferably in IT, logistics, business, or a related field
• Fluent English, both spoken and written (advanced level)

Optional

• Background or hands‑on experience in software development or low‑code solutions
• Basic understanding of data concepts, such as SQL or working with structured datasets
• Experience with RPA or workflow automation tools

What We Offer

• Employment based on an employment contract, along with a comprehensive benefits package
• Training and development programs, as well as access to an e‑learning platform
• Onboarding program with the support of a dedicated Buddy
• Participation in an annual, company‑wide integration event
• A work environment based on Scandinavian organizational culture
• Opportunities for growth through our internal program

Benefits

• Sharing the costs of sports activities
• Private medical care
• Sharing the costs of foreign language classes
• Sharing the costs of professional training & courses
• Life insurance
• Integration events
• Corporate gym
• Corporate sports team
• Coffee / tea
• Parking space for employees
• Extra social benefits
• Holiday funds
• Christmas gifts
• Employee referral program
• Charity initiatives
• Bicycle parking
• Modern and ergonomic office
• Yoga in the office