Business Analyst - Flight Operations

Lufthansa Systems Poland; Województwo pomorskie; On-site; PLN 89,000 - 234,000; Full time

Benefits offered by this job

Flexible working hours

Private medical care

Life insurance

Multisport card

Job summary

Lufthansa Systems Poland seeks a Business Analyst with aviation background to translate operations into IT requirements for flight planning and airline operations projects.

You will analyse, document, and refine requirements, collaborate with Product Owners and developers in an international environment, and support implementation of IT solutions for aviation users in a hybrid Gdańsk-based role.

Qualifications

• Aviation background gained through relevant education or hands-on experience in flight planning, flight operations, or a related area.
• Strong analytical and problem-solving skills for structuring complex problems and pragmatic solutions.
• Experience as a Business Analyst or in requirements engineering, or motivation to develop in this area.
• Ability to translate operational needs into structured requirements for development and testing.
• Excellent communication and collaboration with stakeholders.

Responsibilities

• Analyse operational scenarios, user needs, and business processes in the aviation domain.
• Elicit, document, structure, and refine functional and non-functional requirements.
• Translate business needs into implementation-ready specifications for development and testing.
• Collaborate with Product Owners, researchers, developers, and other product roles in an international environment.
• Support solution design, implementation, and validation to meet user and operational needs.
• Continuously improve analysis techniques, documentation, and ways of working.

Skills

Aviation background

Analytical thinking

Requirements engineering

Jira/Confluence

Scrum familiarity

English fluency (B2/C1)

Hybrid work

Tools

Jira

Confluence

Job description

We are looking for an aviation professional who understands airline operations and is interested in applying this knowledge in IT projects. Your background may come from hands‑on experience in flight planning and operations or from relevant aviation education combined with a practical understanding of the operational context.

You should be comfortable with aviation concepts such as flight planning, aviation data, flight documentation, and operational constraints, and be able to translate business and operational needs into clear requirements and practical solutions.

In this role, you will work as a Business Analyst on solutions supporting flight planning and airline operations, including systems used by dispatchers, pilots, and other operational teams. You will combine your aviation knowledge with analytical thinking to understand user needs, define requirements, and support their implementation in IT systems

Who are we?

Lufthansa Systems Poland is acclaimed and widely recognized provider of superior services and IT solutions for the aeronautical, logistic and financial industries. As a part of the Lufthansa Group we implement technological solutions and dedicated services.

Your responsibilities

• Analyse operational scenarios, user needs, and business processes in the aviation domain.
• Elicit, document, structure, and refine functional and non-functional requirements.
• Translate business and operational needs into clear, implementation‑ready specifications for development and testing.
• Work closely with Product Owners, researchers, developers, and other product roles in an international environment.
• Support solution design, implementation, and validation to ensure that delivered solutions meet user and operational needs.
• Continuously improve analysis techniques, documentation, and ways of working.

Who are you?

Our requirements:

• Aviation background gained through relevant education or hands‑on experience in flight planning, flight operations, or a related area.
• Good understanding of aviation concepts such as flight planning processes, flight plans, briefing documentation, and general airline operations.
• Strong analytical and problem‑solving skills, with the ability to structure complex problems and identify pragmatic solutions.
• Experience working as a Business Analyst or in a role involving requirements engineering and business analysis, or strong motivation to develop in this area.
• Ability to translate operational needs and constraints into structured requirements and inputs for development and testing.
• Very good communication and collaboration skills, with a proactive approach to working with different stakeholders.
• Fluency in English, both spoken and written (B2/C1).
• Readiness to work in a hybrid model, with 2 days per week in the Gdańsk office.

Nice to have

• Proven experience working as a Business Analyst, particularly in IT projects and requirements engineering.
• Experience collaborating directly with software development teams.
• Familiarity with Agile methodologies, particularly Scrum.
• Experience with tools such as Jira and Confluence.
• Basic understanding of APIs, data flows, and system integrations.
• Experience working with operational or safety‑critical systems.
• Interest in improving processes, documentation, and ways of working.
• Knowledge of Polish, which is an advantage for internal collaboration.

What we offer

• An international working environment, atmosphere that stimulates development,
• Individual career path,
• Employment Contract,
• Salary in the range of:
  - for senior level range of 10 000 - 21 000 zł gross,
  - for standard level range of 8 000 - 16 000 zł gross,
• Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 11:00,
• Workplace adjusted to employee's needs,
• Support for your passion for sports within the local activity group and co‑financing Multisport cards,
• Private medical care for employees and their family members.
• Life insurance.
• Modern office in Oliwa – great location and comfortable workspace.
• Atmosphere – small teams, high independence, real impact on the project.