Business Analyst (Digital Hangar)

Lufthansa Systems Poland; Województwo pomorskie; On-site; PLN 89,280 - 234,360; Full time

Benefits offered by this job

Private medical care

Life insurance

Multisport card co-financing

Flexible working hours

Modern office in Oliwa

Job summary

Lufthansa Systems Poland is looking for an experienced Regular/Senior Business Analyst to transform business needs into impactful digital solutions. You will work in a complex, international environment to improve customer journeys and operational efficiency.

The ideal candidate will have over 3 years of experience, fluency in Polish and English, and a solid understanding of requirements engineering and Design Thinking. The position offers a hybrid work model and a competitive salary based on experience.

Qualifications

• At least 3 years of experience as a Business Analyst in IT projects.
• Practical experience in requirements engineering for commercial products.
• Fluent in Polish and English (B2/C1).
• Knowledge of Business Analysis methodologies and Design Thinking.

Responsibilities

• Gather, analyze, and document business requirements.
• Identify opportunities for process optimization.
• Prepare and maintain analytical documentation.
• Collaborate with business stakeholders and technical teams.
• Apply Design Thinking principles to solution design.

Skills

Business analysis

Stakeholder management

Problem-solving

Requirements engineering

Design Thinking

Analytical skills

Communication

Critical thinking

Tools

Kibana

Google Analytics

Postman

Insomnia

Job description

We are seeking an experienced Regular/Senior Business Analyst. In this role, you will transform business needs into impactful digital solutions that enhance customer journeys and improve operational efficiency. You'll work closely with business stakeholders, product teams, and engineers in a complex, international, and high-visibility environment, shaping solutions that directly influence passenger experience.

Who are we?

Lufthansa Systems Poland is a acclaimed and widely recognized provider of superior services and IT solutions for the aeronautical, logistic and financial industries. As a part of the Lufthansa Group we implement technological solutions and dedicated services.

Your responsibilities:

• Gather, analyze, and document business requirements for IT initiatives and products.
• Identify opportunities for process optimization and recommend actionable improvements.
• Translate business needs into product features aligned with strategic business objectives.
• Prepare and maintain analytical documentation, including specifications, process diagrams, and user stories.
• Collaborate closely with technical teams, product owners, and business stakeholders.
• Facilitate workshops and support decision-making processes.
• Apply Design Thinking principles and a user-centric approach to solution design.

Who are you?

Our requirements:

• At least 3 years of experience as a Business Analyst in IT projects.
• Practical experience in requirements engineering for commercial products or customer-facing solutions.
• Ability to identify business needs, define expected outcomes, and translate business strategy into product development initiatives.
• Knowledge of Business Analysis methodologies and Design Thinking.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and stakeholder management abilities.
• Proactive mindset, ownership attitude, and willingness to challenge existing solutions.
• Ability to build effective cross-functional relationships.
• Creativity, independence, and a results-oriented approach.
• Openness to occasional business travel.
• Fluent Polish and English (B2/C1).
• Readiness to work in a hybrid model - 2 days in the office in Gdańsk

Nice to have:

• Experience working in large-scale international environments and Agile frameworks (e.g. SAFe).
• Knowledge of middleware, web services, mobile, or desktop platforms.
• Familiarity with tools such as Kibana, Google Analytics, Postman, or Insomnia.
• Understanding of REST APIs and system integration concepts, enabling effective collaboration with development teams and participation in interface definition and validation.

What we offer?

• An international working environment, atmosphere that stimulates development,
• Individual career path,
• Employment Contract,
• Salary in the range of:
  - for senior level range of 10 000 - 21 000 zł gross,
  - for standard level range of 8 000 - 16 000 zł gross,
• Flexible working time and place adjusted to employee’s needs. Possibility of starting your workday between 07:00 and 11:00,
• Workplace adjusted to employee's needs,
• Support for your passion for sports within the local activity group and co-financing Multisport cards,
• Private medical care for employees and their family members.
• Life insurance.
• Modern office in Oliwa – great location and comfortable workspace.
• Atmosphere – small teams, high independence, real impact on the project.