Brand Experience Warehouse Ops Lead

Kapten & Son; gmina Bolesławiec; On-site; PLN 201,000 - 312,000; Full time

Benefits offered by this job

Corporate benefits

Employee discounts

Job summary

Kapten & Son is seeking a hands-on Operations lead for our external warehouse partner in Poland. You will implement and oversee processes across returns, quality checks and a new product customization area, ensuring consistent brand standards and efficient fulfillment.

You will collaborate closely with logistics partners, manage KPIs, and drive improvements while maintaining strong communication with the central team and customer experience goals.

Qualifications

• Experience in warehouse logistics, fulfillment, or operational logistics management, ideally in a 3PL or e‑commerce setting.
• Proven ability to build processes and working standards while collaborating with external logistics providers.
• Solid understanding of goods flows, order processing and returns management; experience in quality classification is a plus.
• Confident handling of warehouse, ERP or inventory management systems and MS Office/Excel.
• Hands‑on mentality, structured work style, and ability to assert yourself with a collaborative tone.
• Polish and English skills are strong; German is a plus.

Responsibilities

• Represent Kapten & Son on-site at our external logistics partner's warehouse, coordinating priorities with warehouse management.
• Build returns and quality processes with clear inspection criteria and decision frameworks.
• Structure a customisation area with new processes, work instructions and quality standards.
• Make performance visible by monitoring KPIs, identifying bottlenecks and documenting deviations.
• Drive continuous improvement in collaboration with the logistics partner, ensuring quality and timely fulfillment.

Skills

Warehouse logistics

Process building

Quality inspection

ERP / inventory systems

MS Office / Excel

Polish language

English language

German language

Tools

ERP systems

Inventory management systems

Job description

Kapten & Son is seeking a hands-on Operations lead for our external warehouse partner in Poland. You will implement and oversee processes across returns, quality checks and a new product customization area, ensuring consistent brand standards and efficient fulfillment.

You will collaborate closely with logistics partners, manage KPIs, and drive improvements while maintaining strong communication with the central team and customer experience goals.