Site Operations Manager (m/f/d)

Kapten & Son; gmina Bolesławiec; On-site; PLN 201,000 - 312,000; Full time

Benefits offered by this job

Corporate benefits

Employee discounts

Job summary

Kapten & Son is seeking a hands-on Operations lead for our external warehouse partner in Poland. You will implement and oversee processes across returns, quality checks and a new product customization area, ensuring consistent brand standards and efficient fulfillment.

You will collaborate closely with logistics partners, manage KPIs, and drive improvements while maintaining strong communication with the central team and customer experience goals.

Qualifications

• Experience in warehouse logistics, fulfillment, or operational logistics management, ideally in a 3PL or e‑commerce setting.
• Proven ability to build processes and working standards while collaborating with external logistics providers.
• Solid understanding of goods flows, order processing and returns management; experience in quality classification is a plus.
• Confident handling of warehouse, ERP or inventory management systems and MS Office/Excel.
• Hands‑on mentality, structured work style, and ability to assert yourself with a collaborative tone.
• Polish and English skills are strong; German is a plus.

Responsibilities

• Represent Kapten & Son on-site at our external logistics partner's warehouse, coordinating priorities with warehouse management.
• Build returns and quality processes with clear inspection criteria and decision frameworks.
• Structure a customisation area with new processes, work instructions and quality standards.
• Make performance visible by monitoring KPIs, identifying bottlenecks and documenting deviations.
• Drive continuous improvement in collaboration with the logistics partner, ensuring quality and timely fulfillment.

Skills

Warehouse logistics

Process building

Quality inspection

ERP / inventory systems

MS Office / Excel

Polish language

English language

German language

Tools

ERP systems

Inventory management systems

Job description

Be(come) the Experience – Bringing our brand standards straight to the warehouse.

We are Kapten & Son. With over 250 Kaptens, we work every day to become Europe's leading D2C lifestyle brand. Our products accompany people through their everyday experiences – and you make sure that behind the scenes, everything runs the way our brand and our customers deserve: reliably, with a sharp eye for quality and a genuine hands-on attitude.

Start: immediately

Your Kapten Experience includes

• Representing Kapten & Son on-site: You are the extended arm of our brand at our external logistics partner's warehouse – coordinating priorities, aligning daily with warehouse management and ensuring our requirements are consistently implemented in day-to-day operations.
• Building returns & quality processes: You develop clear inspection criteria and decision frameworks for returns assessment, classify goods into A, B and C categories, and organise professional refurbishment – including training the service provider's staff.
• Structuring a customisation area: You build a dedicated product customisation area from the ground up – with your own processes, work instructions and quality standards, developed in close collaboration with the logistics partner.
• Making performance visible: You monitor relevant KPIs and service levels, identify bottlenecks early, document process deviations and escalation when needed – so we always have full transparency.
• Ensuring and advancing quality: You conduct regular quality checks on incoming goods and before dispatch, provide technical guidance to staff and actively drive continuous improvement in our collaboration with the logistics partner.

What's already in your bag

• Experience in warehouse logistics, fulfillment, supply chain or operational logistics management – ideally in a 3PL or e-commerce environment
• Proven experience in building processes and working standards, as well as collaborating with external logistics service providers
• Solid understanding of goods flows, order processing and returns management; experience in quality inspection or goods classification is a plus
• Confident handling of warehouse, ERP or inventory management systems as well as MS Office/Excel
• Hands-on mentality, structured way of working and the ability to assert yourself while maintaining a collaborative communication style
• Very good Polish and good English skills; German is a plus

What awaits you

• Employment with Kapten & Son: A key role with real responsibility at the intersection of brand, logistics and product quality
• Room to shape things: The opportunity to build three important operational areas from scratch and truly make them your own
• Short decision paths: Close collaboration with central teams and fast decision-making processes
• Visible impact: You directly influence returns quality, the customer experience and fulfillment performance
• Growth: Personal development opportunities and quarterly feedback conversations
• Perks: Corporate benefits and employee discounts

Be the experience.

Find out more about us as an employer at @kaptenandson.career