Bilingual Toll & Customer Support Specialist – Porto

Cross Border Talents; Zielona Góra; On-site; PLN 44,000 - 53,000; Full time

Benefits offered by this job

Private health insurance

Meal allowance €154

Job summary

Cross Border Talents in Porto, Portugal, is seeking a customer service specialist fluent in Polish and English to handle inquiries by phone and email for drivers and logistics companies. The role focuses on tolls, revenue collection and service sales, with on-site work in a 40-hour week on a rotating 24/7 schedule.

Remuneration is 998 EUR gross per month (14 payments) plus private health insurance and a meal allowance, with relocation support if needed.

Qualifications

• Native-level Polish proficiency
• Fluency in English (minimum B2)
• Comfortable handling multiple customer interactions over the phone and via e-mail
• Professional, yet friendly attitude

Responsibilities

• Acting as the main point of contact for trucks over 3.5 tons
• Providing support directly to drivers and transport logistics companies
• Clarifying questions related to road usage and regulations
• Ensuring accurate toll and revenue collection
• Promoting service sales when applicable
• Contributing to the achievement of the client's objectives

Job description

Cross Border Talents in Porto, Portugal, is seeking a customer service specialist fluent in Polish and English to handle inquiries by phone and email for drivers and logistics companies. The role focuses on tolls, revenue collection and service sales, with on-site work in a 40-hour week on a rotating 24/7 schedule.

Remuneration is 998 EUR gross per month (14 payments) plus private health insurance and a meal allowance, with relocation support if needed.