Bilingual Support Specialist (Spanish) — Phone & Email

Revolut; Poland; On-site; PLN 77,000 - 81,000; Full time

Job summary

Revolut is hiring a Support Specialist in Poland to deliver fast, thoughtful help across in-app live chat, phone, and email. You will be the voice of our customers, collaborating with product teams to improve experiences and keep wow-level service.

Role may include night and weekend shifts, which are fully compensated. A bachelor’s degree and fluency in English and Spanish are required, with strong writing and problem-solving skills.

Qualifications

• Fluency in English (C1+) and Spanish (native/C2).
• Bachelor's degree required or equivalent.
• Ability to explain complex issues clearly and simply.
• Strong writing, analytical, and IT skills.
• Independent with a problem-solving approach and attention to detail.
• Empathy and a customer-first mindset; able to handle multiple platforms.
• Driven, self-motivated, and a collaborative team player.

Responsibilities

• Provide customers with a seamless experience across channels.
• Support users via in-app live chat, phone, and email.
• Represent Revolut with professional, consistent communication.
• Collaborate with international teams to resolve issues.

Skills

English (C1+)

Spanish (C2)

Bachelor's degree

Problem-solving

Attention to detail

Empathy

Multitasking across platforms

Education

Bachelor's degree

Tools

CRM systems

Email/Helpdesk tools

In-app chat tools

Job description

Revolut is hiring a Support Specialist in Poland to deliver fast, thoughtful help across in-app live chat, phone, and email. You will be the voice of our customers, collaborating with product teams to improve experiences and keep wow-level service.

Role may include night and weekend shifts, which are fully compensated. A bachelor’s degree and fluency in English and Spanish are required, with strong writing and problem-solving skills.