Bilingual QA & Customer Insights Specialist

Growe Talents; Poland; Remote; PLN 35,000 - 50,000; Full time

Benefits offered by this job

Health & Wellness Focus

Global Medical Coverage

Benefits Programs

Performance-Driven Rewards

Dynamic Work Environment

Job summary

Growe Talents is seeking a quality assurance specialist for customer support. The role involves monitoring support interactions, generating reports, and improving customer service standards. Candidates need to be fluent in English and Spanish, with solid experience in customer service roles.

Competitive benefits include health and wellness programs, global medical coverage, and performance-driven rewards, making it a great opportunity for personal and professional growth.

Qualifications

• 1+ year in a quality assurance or specialist role in customer service.
• Strong ability to analyze data and identify trends.
• Excellent communication skills in English and Spanish.

Responsibilities

• Monitor customer support chats and ensure policy compliance.
• Create reports on key support quality metrics.
• Collaborate with support team to improve overall customer service.

Skills

Advanced English proficiency

Fluent in Spanish

Data analysis

Reporting Creation

Tools

Excel

Google Sheets

PowerPoint

Job description

Growe Talents is seeking a quality assurance specialist for customer support. The role involves monitoring support interactions, generating reports, and improving customer service standards. Candidates need to be fluent in English and Spanish, with solid experience in customer service roles.

Competitive benefits include health and wellness programs, global medical coverage, and performance-driven rewards, making it a great opportunity for personal and professional growth.