Multilingual Customer Support Specialist — Money Transfers

Euronetpolska; Warszawa; On-site; PLN 26,000 - 38,000; Full time

Benefits offered by this job

Language courses

Udemy e-learning platform

Medical care package for the employee

Life insurance on preferential terms

Multisport card

Integration activities – ping pong, (…

Employee referral scheme

Job summary

Ria Money Transfer in Warsaw is seeking a customer service professional to address inquiries, resolve issues, and ensure a positive experience for customers.

Required are fluency in English and another language (Spanish/Italian/German/Turkish), at least 1 year in customer service, and proficiency in MS Office with internet navigation. Flexible schedules and strong problem-solving abilities are valued.

Qualifications

• High school diploma or equivalent (college education preferred).
• Fluency in English and one of Spanish, Italian, German or Turkish is highly desirable.
• Minimum 1 year of experience in customer service or call center roles.
• Proficiency in MS Office and internet navigation.

Responsibilities

• Respond promptly and professionally to inbound calls and emails from customers regarding transactions, needs, or issues.
• Listen actively to customers, empathize with concerns, and provide practical solutions.
• Build and maintain strong relationships with customers and colleagues based on trust and reliability.
• Utilize company software and tools effectively to assist customers and maintain accurate records.
• Adhere to departmental metrics and goals while delivering excellent customer service.
• Make appropriate product or service recommendations to customers based on their needs.

Skills

Fluent English

Multilingual capability

Customer service experience

Flexible schedules

Detail-oriented

Education

High school diploma

College education preferred

Tools

MS Office

Internet navigation

Job description

Ria Money Transfer in Warsaw is seeking a customer service professional to address inquiries, resolve issues, and ensure a positive experience for customers.

Required are fluency in English and another language (Spanish/Italian/German/Turkish), at least 1 year in customer service, and proficiency in MS Office with internet navigation. Flexible schedules and strong problem-solving abilities are valued.