Bilingual Debt Recovery Specialist (EN/ES)

Accenture PLC; Kraków; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Employee share purchase plan

Employee Assistance Program

Job summary

Accenture PLC in Kraków is seeking a Debt Collections professional to handle account queries, negotiate repayment terms, and respond to emails while aligning with client guidelines. You will collaborate with multiple internal teams to resolve cases and maintain timely progress.

The role emphasizes independent work, proactive debtor engagement, and strong Excel/Sheets skills, with English and Spanish language requirements. A mid-shift schedule is possible.

Qualifications

• Minimum 1 year experience in collections.
• Good knowledge of collections processes.
• Proactive approach to daily operations.
• Strong analytical skills and attention to detail.
• Proven problem solver.
• Willingness to take new responsibilities; can-do attitude.
• Fluent English (B2) and Spanish (B2).
• Excellent verbal and written communication.
• Ability to work independently and in a team.
• Strong negotiation and analytical skills.
• MS Excel and Google Sheets knowledge.

Responsibilities

• Collecting debts according to the post suspension process.
• Pro-actively engaging with debtors to ensure timely resolution.
• Cooperating with internal departments (Credit, GCS, Cash Ops, Billing and Sales teams).
• Process cases in a timely and effective manner.
• Allocation of incoming payments and accounts reconciliation.
• Resolving complex queries - Influencing customers, negotiating and building business relationships.
• Train new joiners on Collections processes.
• Able to work independently and take over extra tasks delegated by TL.
• Back up TL if needed
• Assisting team members in case resolution.

Skills

Analytical skills

Communication skills

Proactive approach

Flexibility

MS Excel

Google Sheets

English (B2)

Spanish (B2)

Job description

Accenture PLC in Kraków is seeking a Debt Collections professional to handle account queries, negotiate repayment terms, and respond to emails while aligning with client guidelines. You will collaborate with multiple internal teams to resolve cases and maintain timely progress.

The role emphasizes independent work, proactive debtor engagement, and strong Excel/Sheets skills, with English and Spanish language requirements. A mid-shift schedule is possible.