Bilingual Complaints & Compliance Specialist

Revolut; Polska; On-site; PLN 77,000 - 81,000; Full time

Job summary

Revolut is seeking a Customer Support Specialist to oversee complaints, ensuring fair, transparent processes and timely resolutions. You’ll work with internal teams and regulators, performing root-cause analysis and quality checks to uphold an outstanding customer experience.

The role focuses on delivering fair treatment and continuous improvement, with opportunities for career progression in a fast-growing fintech environment.

Qualifications

• Bachelor’s degree required; provisional certificate acceptable.
• 18+ months of customer service experience.
• Fluency in English (C1+).
• Fluency in Dutch (C1+).
• Ability to explain complex issues clearly.
• Strong numeracy, analytical and IT skills.
• Empathy and passion for helping people.
• Driven, self-motivated, proactive team player.
• Independent problem-solving approach.

Responsibilities

• Handle incoming formal complaints within the regulatory deadline.
• Identify, analyse, and resolve issues.
• Set up and improve internal procedures.
• Contribute to a culture prioritising fair treatment of customers.
• Organise and maintain a central archive of data, ensuring accessibility.
• Collaborate with Product and QA to ensure effective resolution.
• Take ownership of problems from end to end.
• Stay up-to-date with industry regulations and compliance requirements.

Skills

Bachelor’s degree

Customer service experience

English (C1+)

Dutch (C1+)

Clear communication

Numeracy & IT skills

Empathy

Drive & self-motivation

Independent problem solving

Education

Bachelor’s degree

Job description

Revolut is seeking a Customer Support Specialist to oversee complaints, ensuring fair, transparent processes and timely resolutions. You’ll work with internal teams and regulators, performing root-cause analysis and quality checks to uphold an outstanding customer experience.

The role focuses on delivering fair treatment and continuous improvement, with opportunities for career progression in a fast-growing fintech environment.