Bilingual FinCrime Analyst — External Disputes

Revolut; Polska; On-site; PLN 130,000 - 190,000; Full time

Job summary

Revolut is seeking a Financial Crime Analyst to oversee complaints and external dispute resolutions. You will investigate escalated fraud cases and help improve controls and customer support to maintain trust.

You'll manage fraud grievances with external dispute bodies, analyze outcomes, and drive continuous improvements across dispute handling processes while collaborating with multiple teams.

Qualifications

• Bachelor's degree in a related field is required.
• Experience with regulated complaints and fraud legislation.
• Fluency in English and Spanish (C1+ level).
• Strong investigative analytics using spreadsheet tools.
• Ability to collaborate with multiple stakeholders.

Responsibilities

• Oversee complaints and external dispute resolutions.
• Identify and analyze fraud cases with escalation handling.
• Develop process improvements in fraud dispute handling.
• Coordinate with internal teams to gather evidence.
• Maintain accurate central archive of case data.

Skills

Financial crime investigations

Regulated complaints/disputes

English and Spanish

Investigative methodologies

Stakeholder management

Adaptability

Strategic thinking

Writing skills

Education

Bachelor's degree

Law or STEM degree (nice to have)

Tools

Spreadsheets

Pivot tables

Network charts

Filters

Job description

Revolut is seeking a Financial Crime Analyst to oversee complaints and external dispute resolutions. You will investigate escalated fraud cases and help improve controls and customer support to maintain trust.

You'll manage fraud grievances with external dispute bodies, analyze outcomes, and drive continuous improvements across dispute handling processes while collaborating with multiple teams.