B2B Sales & Customer Service Lead | SAP ERP Expert

Arche Consulting; Katowice; On-site; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Meal Voucher Card

Social Benefits Fund (ZFŚS)

Employee Referral Program

Private healthcare

Group life insurance

MultiSport card

PPE – pension

Job summary

Arche Consulting in Katowice is seeking a skilled account manager to serve B2B clients and coordinate with the commercial network from inquiry to payment settlement.

You will oversee end-to-end workflows, ensure service quality, and support cross-border collaboration with European facilities. Fluency in German and English, SAP experience, and a proactive approach are essential.

Qualifications

• Degree in business or related field.
• Minimum 1 year in B2B customer operations.
• Strong knowledge of INCOTERMS and export docs.

Responsibilities

• Manage designated B2B client portfolio and data.
• Review inquiries and requirements with technical teams.
• Prepare, issue, and follow up on sales quotations.
• Validate POs against agreements and pricing.
• Process orders in SAP ERP and check confirmations.
• Plan dispatch schedules with logistics hubs.
• Monitor client orders against production outputs.
• Support credit reviews and payment terms.
• Resolve pricing and settlement discrepancies.
• Prepare cost calculations and sales reports.
• Maintain compliant client files and master data.
• Communicate in German and English.

Skills

German (C1)

English (B2/C1)

SAP ERP

MS Office

Negotiation

Customer service

Inside sales

Education

Business/International Trade degree

Tools

SAP ERP

Job description

You will provide comprehensive support as the primary point of contact for company existing B2B clients and prospective accounts, coordinating closely with our commercial network from initial inquiry through to final payment settlement. With a clear focus on service quality and sustainable business growth, you will oversee the operational, commercial, and administrative workflow for your designated market area.

Responsibilities

• Systematic relationship management, administrative care, and data maintenance for the designated customer portfolio.
• Reviewing customer inquiries and technical requirements in collaboration with internal technical teams.
• Preparing, calculating, issuing, and systematically following up on sales quotations.
• Validating incoming purchase orders against commercial agreements, pricing structures, capacity, and delivery lead times.
• Managing end-to-end order processing in ERP (SAP) and cross-checking plant order confirmations.
• Planning and optimizing dispatch schedules in coordination with regional logistics hubs and distribution centers.
• Continuous monitoring and reconciliation of client order volumes against actual production outputs.
• Managing dedicated inventory allocations, reserved materials, and client buffer stocks.
• Tracking delivery status end-to-end through to document release and invoicing.
• Close cross-border collaboration with European manufacturing facilities, logistics hubs, and regional sales offices.
• Supporting customer credit limit reviews, payment term validation, and monitoring timely cash collection.
• Investigating and resolving commercial discrepancies regarding prices, rebates, and settlement conditions.
• Processing customer claims, return requests, and complaints in coordination with quality departments.
• Preparing cost calculations, customer meeting packs, sales performance reports, and regular volume forecasts.
• Maintaining structured, compliant client files and master data.
• Executing all professional correspondence and documentation in German and English.
• Occasional representation at industry trade shows and client or production site visits as needed.

Requirements

• Completed degree or formal vocational education in business administration, international trade, or a related commercial discipline.
• Minimum 1 year of hands-on experience in customer service, inside sales, order execution, or B2B customer operations within an international environment.
• Solid practical understanding of international trade mechanisms (INCOTERMS, cross-border payment structures, export documentation).
• Proficiency in Microsoft Office and enterprise ERP software (practical SAP experience required).
• Professional fluency in German (C1) and English (B2/C1); working knowledge of French is an advantage.
• Strong commercial mindset, problem-solving orientation, and constructive negotiation skills.
• Proven ability to work independently with high accountability, combined with collaborative teamwork in multi-site matrix structures.
• Clear and effective interpersonal communication skills across various organizational levels.

During the 3-month probation period:

• Prepaid meal card (Meal Voucher Card).
• Access to the Company Social Benefits Fund (ZFŚS), including holiday co-funding and holiday vouchers.
• Employee Referral Program.

After successful completion of the probation period:

• Private healthcare plan with Allianz.
• Group life insurance with Allianz.
• MultiSport card.
• Employee Pension Scheme (PPE) – employer-funded contribution of 3.5% of gross salary.
• Co-funding for prescription glasses.
• Commuter allowance (subsidy based on home-to-office distance under internal policy, up to approximately PLN 270 per month).
• Various sports initiatives and wellbeing programs.
• Professional development and training opportunities.