Inside Sales Specialist with German (m/f)

ARCHE Consulting; Katowice; On-site; PLN 55,000 - 90,000; Full time

Benefits offered by this job

Meal Voucher Card

ZFŚS benefits (holiday vouchers)

Employee Referral Program

Private healthcare

Group life insurance

MultiSport card

PPE pension

Commuter allowance

Job summary

Arche Consulting in Katowice seeks a client-focused specialist to manage B2B relations from inquiry to payment. You will handle orders end-to-end, coordinate with logistics hubs, and ensure accurate data, quotations, and compliant documentation.

You will work closely with European facilities, supporting credit reviews and timely cash collection while troubleshooting pricing and settlement issues. Strong multilingual communication is required.

Qualifications

• Degree or vocational education in business administration or international trade.
• At least 1 year in customer service or inside sales in an international environment.
• Strong understanding of INCOTERMS and cross-border payment structures.
• Proficient in SAP and Microsoft Excel.

Responsibilities

• Be the primary B2B contact, coordinating with the commercial network from inquiry to payment settlement.
• Manage customer portfolio data, inquiries, and technical requirements in collaboration with internal teams.
• Prepare, issue, and follow up on sales quotations; validate POs against agreements and delivery lead times.
• Oversee end-to-end order processing in ERP (SAP) and coordinate logistics with hubs and centers.
• Monitor orders, inventory, and cash collection; resolve pricing, rebates, and settlement discrepancies.
• Represent the company at trade shows and site visits as needed; maintain compliant client files.

Skills

German (C1)

English (B2/C1)

MS Office

Customer service

Education

Bachelor's degree or vocational education in business administration / international trade

Tools

SAP

MS Excel

Job description

You will provide comprehensive support as the primary point of contact for our existing B2B clients and prospective accounts, coordinating closely with our commercial network from initial inquiry through to final payment settlement. With a clear focus on service quality and sustainable business growth, you will oversee the operational, commercial, and administrative workflow for your designated market area.

Responsibilities

• Systematic relationship management, administrative care, and data maintenance for the designated customer portfolio.
• Reviewing customer inquiries and technical requirements in collaboration with internal technical teams.
• Preparing, calculating, issuing, and systematically following up on sales quotations.
• Validating incoming purchase orders against commercial agreements, pricing structures, capacity, and delivery lead times.
• Managing end-to-end order processing in ERP (SAP) and cross-checking plant order confirmations.
• Planning and optimizing dispatch schedules in coordination with regional logistics hubs and distribution centers.
• Continuous monitoring and reconciliation of client order volumes against actual production outputs.
• Managing dedicated inventory allocations, reserved materials, and client buffer stocks.
• Tracking delivery status end-to-end through to document release and invoicing.
• Close cross-border collaboration with European manufacturing facilities, logistics hubs, and regional sales offices.
• Supporting customer credit limit reviews, payment term validation, and monitoring timely cash collection.
• Investigating and resolving commercial discrepancies regarding prices, rebates, and settlement conditions.
• Processing customer claims, return requests, and complaints in coordination with quality departments.
• Preparing cost calculations, customer meeting packs, sales performance reports, and regular volume forecasts.
• Maintaining structured, compliant client files and master data.
• Executing all professional correspondence and documentation in German and English.
• Occasional representation at industry trade shows and client or production site visits as needed.

Qualifications

• Completed degree or formal vocational education in business administration, international trade, or a related commercial discipline.
• Minimum 1 year of hands‑on experience in customer service, inside sales, order execution, or B2B customer operations within an international environment.
• Solid practical understanding of international trade mechanisms (INCOTERMS, cross‑border payment structures, export documentation).
• Proficiency in Microsoft Office and enterprise ERP software (practical SAP experience required).
• Professional fluency in German (C1) and English (B2/C1); working knowledge of French is an advantage.
• Strong commercial mindset, problem‑solving orientation, and constructive negotiation skills.
• Proven ability to work independently with high accountability, combined with collaborative teamwork in multi‑site matrix structures.
• Clear and effective interpersonal communication skills across various organizational levels.
• During the 3-month probation period:
• Prepaid meal card (Meal Voucher Card).
• Access to the Company Social Benefits Fund (ZFŚS), including holiday co‑funding and holiday vouchers.
• Employee Referral Program.

After successful completion of the probation period:

• Private healthcare plan with Allianz.
• Group life insurance with Allianz.
• MultiSport card.
• Employee Pension Scheme (PPE) - employer-funded contribution of 3.5% of gross salary.
• Co‑funding for prescription glasses.
• Commuter allowance (subsidy based on home-to-office distance under internal policy, up to approximately PLN 270 per month).
• Various sports initiatives and wellbeing programs.
• Professional development and training opportunities.