Azure Platform Problem Manager - RCA & Incident Expert

SimCorp; Województwo mazowieckie; Hybrid; PLN 180,000 - 300,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work

Healthcare package

Multisport card

Share plan eligibility after 1 year

Job summary

SimCorp is seeking a Problem Manager to lead major incident investigations and drive root-cause analyses across our cloud platforms. You will coordinate across DevOps, SRE, and platform engineers, ensuring RCAs are delivered on time and preventive actions are implemented.

You will design automation, maintain knowledge databases, and deliver actionable insights via dashboards to reduce MTTR and improve platform reliability.

Qualifications

• 5+ years in Problem Management or ITIL-based Service/Platform operations.
• Experience with cloud monitoring and incident/problem tooling.
• Ability to drive RCA and cross-functional actions with stakeholders.

Responsibilities

• Lead deep-dive investigations and coordinate cross-functional RCA sessions.
• Ensure RCAs are delivered within SLAs and drive preventive actions.
• Develop automation and integrations across incident, change and problem systems.
• Create and maintain RCA docs, known error databases, and self-service materials.
• Provide dashboards on MTTR, trends, and drive continuous improvement.

Skills

Problem management

ITIL

Cloud operations

Cross-functional collaboration

Analytical thinking

Education

ITIL certification

Tools

Opsgenie

Grafana

Prometheus

Salesforce

Cadalys

ServiceNow

Jira

Power BI

Azure Log Analytics

Job description

SimCorp is seeking a Problem Manager to lead major incident investigations and drive root-cause analyses across our cloud platforms. You will coordinate across DevOps, SRE, and platform engineers, ensuring RCAs are delivered on time and preventive actions are implemented.

You will design automation, maintain knowledge databases, and deliver actionable insights via dashboards to reduce MTTR and improve platform reliability.