Azure Platform Problem Manager for Cloud Reliability

SimCorp

Warszawa

Hybrid

PLN 240,000 - 320,000

Full time

8 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Hybrid model in office and remote work

Healthcare and insurance benefits

Annual bonus potential

Global training and development

Job summary

SimCorp is seeking a Problem Manager within the Platform Azure Operations group. You will drive root cause analysis, manage recurring issues, and lead cross-functional investigations across cloud infrastructure and services.

You will collaborate with Delivery Excellence, DevOps, SRE, and platform engineering to implement automation, improve platform stability, and deliver improvements. A strong ITIL background and 5+ years of experience are expected.

Qualifications

5+ years in Problem Management or IT service management.
Strong ITIL knowledge across problem, incident, and change management.
Experience with cloud monitoring and analytics tools.
Experience with RCA methodologies and incident tracking systems.
Familiarity with automation in cloud operations.

Responsibilities

Lead deep-dive RCA investigations and coordinate across engineering and operations.
Ensure RCAs are delivered within SLAs and drive corrective actions.
Identify systemic risks and address them through automation and changes.
Maintain integrations between incident, change, and problem management systems.
Collaborate with SREs and platform engineers to implement automation and improvements.
Create RCA documentation and knowledge bases for self-service support.
Provide dashboards and reports on MTTR and problem trends.