Senior Manager, SaaS Service Management

SimCorp; Warszawa; Hybrid; PLN 350,000 - 550,000; Full time

Benefits offered by this job

Hybrid model

Healthcare package

Annual bonus

Job summary

SimCorp is seeking a Senior Manager, Service Management to lead the Major Incident, Problem and Change Management teams across its SaaS platform. The role reports to the Head of Platform Delivery Excellence and collaborates with Platform Engineering, Product, client-facing teams, and Global Delivery Centers in Warsaw, Manila, Noida, Kyiv and beyond.

You will help mature and scale Service Management, establish common frameworks, and drive readiness, governance and continuous improvement across

Qualifications

• Substantial experience leading Service Management, operational excellence or production operations in a mission-critical SaaS, PaaS, technology or financial-services environment.
• Demonstrated people leadership experience, including building and developing teams, setting direction, managing priorities and leading through high-pressure situations.
• Strong practical expertise in Major Incident, Problem and Change Management; ITIL certification or equivalent experience is preferred.
• Experience designing, standardizing or scaling Major Incident Management across multiple products, platforms, teams or locations.

Responsibilities

• Lead Service Management team leadership across the SaaS organization.
• Define and lead company-wide scaling of Major Incident Management with key stakeholders.
• Own governance for Major Incident, Problem and Change Management and ensure effective, timely execution.
• Provide senior leadership oversight during critical incidents and ensure clear stakeholder communication.

Skills

People leadership

Major Incident

Problem Management

Change Management

ITIL knowledge

SaaS operations

Cloud operations

Stakeholder communication

Vendor management

Job description

SimCorp is seeking a Senior Manager, Service Management to lead the Major Incident, Problem and Change Management teams across its SaaS platform. The role reports to the Head of Platform Delivery Excellence and collaborates with Platform Engineering, Product, client-facing teams, and Global Delivery Centers in Warsaw, Manila, Noida, Kyiv and beyond.

You will help mature and scale Service Management, establish common frameworks, and drive readiness, governance and continuous improvement across