AVP, Whistleblowing Investigations Oversight LTA COVER

HSBC Holdings plc; Kraków; On-site; PLN 153,000 - 201,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

Home office setup reimbursement (up to

Cafeteria platform

Employee assistance program

Additional contributions to PPK

Job summary

HSBC Holdings plc in Kraków seeks a risk and controls professional to enhance whistleblowing governance. You will monitor controls, QA case handling, and maintain accurate records while supporting audits and governance fora. The role requires strong communication, integrity, and collaboration across global teams.

Join HSBC in Poland to contribute to a robust control environment, manage complex deliverables, and drive improvements within a diverse, regulated financial services setting.

Qualifications

• Fluency in English is required.
• Experience in operational risk, regulatory compliance, controls assurance, audit, governance or related financial services.
• Strong understanding of control frameworks, evidence-based testing, risk assessment and issue management.
• Experience supporting audits, regulatory reviews and senior governance forums.
• Ability to manage multiple priorities and meet tight deadlines.
• Clear written and verbal communication; articulate information structurally.
• Collaborate across countries, functions and levels of seniority.
• Handle confidential whistleblowing information responsibly and in line with HSBC values.

Responsibilities

• Perform continuous monitoring across global whistleblowing-owned controls including sampling, evidence review and challenge of control operation.
• Provide quality assurance over case capture, allocation and access management controls and related control activities.
• Maintain accurate and complete control records in Helios, ensuring data quality and timely remediation of exceptions.
• Support the review and challenge of Risk and Control Assessments.
• Coordinate responses to internal and external audit requests and prepare clear evidence packs.
• Produce management information, papers and presentations for governance forums and committees.
• Coordinate change requests arising from transformation and simplification programmes and support management of the change backlog to agreed timescales.
• Support oversight of NAVEX including user access, mover and leaver certification, notifications, system issues and enhancements, monitoring vendor performance and escalating unresolved issues.
• Assist in the Case Capture & Allocation, Case Oversight and Closure.

Skills

English fluency

Operational risk

Regulatory compliance

Controls assurance

Audits & governance

Prioritisation

Clear written/verbal communication

Cross-country collaboration

Confidential whistleblowing handling

Tools

Helios

NAVEX

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity

The financial services industry is subject to increasingly stringent law, regulatory rules and corporate governance obligations towards whistleblowers and ensuring that the sometimes-complex matters and investigation of their concerns are handled appropriately. HSBC Confidential manages and records whistleblowing incidents across the Group covering all functions and levels of management and engaging with external stakeholders including regulators, third parties and external auditors. This role supports the effective operation, monitoring and continuous improvement of the Group’s whistleblowing control framework and associated technology. You’ll provide independent control testing, quality assurance, governance and project support across global and regional stakeholders, helping to maintain an effective control environment. Where required, you’ll also support day-to-day operations including the production of data and management information as well as training and communications.

What you’ll do

• Perform continuous monitoring across global whistleblowing-owned controls including sampling, evidence review and challenge of control operation
• Provide quality assurance over case capture, allocation and access management controls and related control activities
• Maintain accurate and complete control records in Helios, ensuring data quality and timely remediation of exceptions
• Support the review and challenge of Risk and Control Assessments
• Coordinate responses to internal and external audit requests and prepare clear evidence packs
• Produce management information, papers and presentations for governance forums and committees
• Coordinate change requests arising from transformation and simplification programmes and support management of the change backlog to agreed timescales
• Support oversight of NAVEX including user access, mover and leaver certification, notifications, system issues and enhancements, monitoring vendor performance and escalating unresolved issues
• Assist in the Case Capture & Allocation, Case Oversight and Closure

What you need to have to succeed in this role

• Demonstrate fluency in English
• Bring experience in operational risk, regulatory compliance, controls assurance, audit, governance or a related financial services discipline
• Have a strong understanding of control frameworks, evidence-based testing, risk assessment and issue management
• Show experience supporting audits, regulatory reviews and senior governance forums
• Manage multiple priorities, coordinate complex deliverables and meet demanding deadlines
• Communicate clearly in writing and verbally and present information in a structured way
• Work collaboratively across countries, functions and levels of seniority
• Handle confidential whistleblowing information responsibly and align to HSBC’s values and mandatory learning requirements

What we offer

The pay range for this role is 13,700 PLN – 18,000 PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
If you have a need that requires accommodations or changes during the recruitment process, please let us know.