AR Specialist with Spanish - Lodz

Infosys Poland; Łódź; Hybride; PLN 78 000 - 123 000; Plein temps

Avantages offerts par ce poste

Performance bonus

Referral bonus

Internal trainings (online/onsite)

Training platform access

Use of English/Spanish daily

Medicover private medical care

Multisport card reimbursement

Group insurance

Well-being platform access

Permanent employment (no trial period)

IT equipment provided

Social Fund bonuses

Flexible starting hours

Charity/sport events

Hybrid work model

Résumé du poste

Infosys Poland is seeking a client-facing AR professional with strong English and Spanish skills to support billing and cash application processes. You will handle inquiries, perform cash collection, and maintain reports across daily, weekly, and monthly cycles.

The role emphasizes collaboration with internal teams, accurate financial processing, and a flexible hybrid work arrangement in Poland.

Qualifications

• Experience in customer-facing roles and working with clients in the AR domain.
• Proficient English (C1) and Spanish (C1) for client communications.
• At least 2 years of client-facing AR experience and strong problem-solving skills.
• Good knowledge of MS Office and self-organization.
• Understanding of accounting principles and cash application processes.

Responsabilités

• Handle mail and phone contact with clients, respond to queries.
• Perform cash collection activities and chase open items.
• Execute cash application, order release, and credit limit reviews.
• Manage customer refunds and support payment-method maintenance.
• Prepare regular financial reports (daily/weekly/monthly).
• Collaborate with internal teams and other stakeholders.

Connaissances

Customer-facing

English C1

Spanish C1

AR domain experience

Communication skills

MS Office

Self-organization

Accounting principles

Cash application

Voice collection

AX

Oxaion

MS Dynamics

Outils

AX

Oxaion

MS Dynamics

MS Office

Description du poste

We are looking for a candidate with:

• Experience in customer-facing roles
• English C1, Spanish C1 (essential for client's communication purposes)
• Min 2 years of experience in working with clients (in AR domain)
• Good communication skills, attitude for problem solving and teamwork skills
• Good knowledge of MS Office package
• Highly developed, self-organization
• Requirement of knowledge of accounting principles
• Cash application process knowledge
• Readiness for voice collection
• Knowledge of systems AX, Oxaion, MS Dynamics would be an asset

Your key activities:

• Mail and telephone contact (responding to phone calls, e-mails, and queries from the clients)
• Perform cash collection activities – chasing customers, managing open items
• Performing Cash Application, Order Release and Credit Limit review activities
• Managing Customer Refunds
• Supporting AR team with payment methods maintaining
• Preparing daily, weekly, and monthly regular financial reports
• Ongoing e‑mail communication
• Collaborating with other teams and internal customers

You can expect from us:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical) and internal trainings online/onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use English and Spanish languages on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, free meetings with a psychologist included
• Stable employment based on an employment contract
• No trial period
• IT equipment is provided by the Company
• Bonuses from the Social Fund
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Hybrid model of work (2 days from the office, 3 days remotely)

Recruitment stages:

• CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required)
• Video meeting with Hiring Manager -> Final decision and feedback